Operations Coordinator

Position Summary:

The Operations Coordinator supports operations with responsibility to safety and security development and coordination, incident report investigations, emergency preparedness, fleet safety oversight. This position works closely with internal departments and external partners to ensure safe, compliant, and efficient operations across all sites. The ideal candidate is highly organized, detail-oriented, and experienced in managing multiple operational priorities in a fast paced environment.

Key Responsibilities: 

• Provides safety and security for the primary site of San Bernardino, ensuring staff, clients, volunteers and visitors are protected and risks are proactively identified and mitigated.
• Partners with the H.R. department to ensure protocols are within company compliance. Updates annually OSHA IIPP/WVPP manuals and documentation.
• Oversees operations vendors: including contract management, performance monitoring, and coordination of services to include but not limited to fire safety, security and alarm systems.
• Partners with the I.T. department to enhance physical security measures, access controls, emergency preparedness, and site readiness.
• Works with our company insurance inspector on annual site inspections. Completes corrective actions as needed for compliance standards.
• Oversees and investigates incident reports and ensuring timely follow-up for accidents with internal departments, near-misses, injuries, and other safety events as needed.
• Develops and leads safety training programs and meetings for staff, including emergency evacuation procedures to include: fire drills, active threat response along with scheduling vendor training for CPR, AED and other related specific equipment as required.
• Maintains accurate records of fleet safety and reports, safety site inspections, compliance documentation, licenses, permits, and related operational data across the San Bernardino campus and provides similar support at additional sites as needed.
• Develops safety protocols for earthquakes, severe weather, power failures, and bomb threats.
• Collaborate with the programs department in workforce development to train clients on safety and compliance standards leading to campus safety officers program.
• Stays current on safety and health best practices, regulations, and trends
• Performs other related duties as assigned

Required Skills and Abilities:

• Experience in operations coordination, safety, compliance, facilities, fleet, risk management, or a related function.
• Manage time effectively, prioritize tasks, and meet deadlines.
• Work independently and as part of a team in a compassionate, faith-based environment.
• Maintain confidentiality and professionalism.
• Previous knowledge in writing standard operating procedures and implementation
• Experience managing vendors, contracts, insurance renewals, and licensing requirements preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Communicate effectively verbally and in writing with staff, residents, vendors, and external agencies.
• Experience with Adobe Pro, Microsoft Word, Excel, and Outlook.
• Flexibility to work outside of normal business hours.
• Proven ability to deal with people in high stress situations with empathy and concern.
• Ability to represent LSSSC in a professional and exceptional manner.
• Willingness to learn and apply new skills to accommodate a changing work environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or GED required. At least 3 years of previous experience in the field of Safety and Health (e.g., occupational safety, facility safety coordination, or related roles in residential, healthcare, or shelter settings). Language Ability: Must be able to read, write and speak fluent English. Ability to follow directions, policies, and procedures. Excellent verbal and written communication skills. Computer Skills: Working knowledge of Microsoft Outlook, Word, Excel, and ability to learn safety management software for tracking incidents, training, and inspections.

Certificates and Licenses: 

• CPR Certification (current)

Work Environment:

The work environment is a supportive housing campus with residents experiencing homelessness. Reasonable accommodations may be made for individuals with disabilities. The position requires year-round indoor/outdoor work and occasional response to emergencies.

Physical Demands:

The employee must be able to walk extensively throughout the campus, climb stairs, enter various spaces (including rooms and shared areas), occasionally lift up to 25 pounds. Be able to drive to various locations that could take up to 3 hours one way depending on site location and traffic. Specific vision abilities include close vision and ability to see colors. The role involves both office and field work in a moderate noise environment.