Operations Coordinator

This role provides end to end operational support across CSR, Parts, Rentals, and Truck Coordination for the operation under the Parts Lead. The position ensures operational continuity, faster service turnaround, accurate documentation, and strong customer experience in a high volume and multi department environment.

Job Responsibilities:

• Load and unload cargo from trucks and delivery vehicles using appropriate tools and equipment.
• Organize and store products in the warehouse according to company procedures.
• Check goods to ensure they are not damaged or missing.
• Maintain the cleanliness and organization of the warehouse, ensuring health and safety standards are met.
• Operate forklifts, pallet jacks, and other equipment to transport goods around the warehouse.
• Adhere to safety rules and regulations, including the use of protective gear and proper lifting techniques.
• Prepare orders for shipment, ensuring that units are properly set up and cleaned.
• Assist with inventory management, organizing, and relocating units to ensure accuracy.
• Restock of Vans and Warehouse as required
• Asset Reviews and updating on the TW mobile APP
• Able to Prep and Demo and Test Equipment for Running
• Paint and Touch of units
• Minor adjustments as required for assembly and Testing
• Charging forklifts and checking water in batteries
• Testing Chargers as required to prep for going out
• Manage stock to stock transfers, vendor pickups, and TO tracking.
• Support van inventory accuracy and recurring cycle counts.
• Work jointly with dispatch and to ensure technicians are fully parts ready before dispatch.
• Support rental scheduling, delivery, and pickup in alignment with TWs fleet strategy.
• Maintain communication loops across CSR, Parts, Dispatch, Technicians, Rentals Team, and Regional OPS.

Required Experience:

• Strong understanding of rental operations and truck movement logistics.
• Ability to analyze and act on KPIs (quotes, parts SLAs, rental utilization).
• High sense of urgency (unit down mindset).
• Detail oriented and operationally disciplined.
• Forklift Driving experience
• Strong communication and cross department coordination.
• Problem solver who escalates early and provides solutions.
• Computer and mobile app knowledge to work NetSuite rental flows, asset management).
• Valid drivers license
• Ability to Lift 50 lbs

Key Performance Indicators (KPIs):

• Reduction in pause–waiting for parts
• Parts sourcing turnaround time
• Van inventory accuracy
• Transfer Order cycle time
• Rental delivery/pickup SLA compliance
• Truck staging and delivery accuracy
• Rental asset documentation accuracy