Operations Coordinator

Benefits: 401(k) Health insurance Paid time off SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients. Key Responsibilities: Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery. Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues. Track and monitor order flow, update account holders, and provide support to the sales team. Oversee order status and inventory levels to ensure timely processing and on-time delivery. Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs. Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns. Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions. Qualifications: Bachelor’s degree in Business or a related field (preferred). 3+ years of relevant work experience in operations, order management, or supply chain. Strong customer-focused mindset with excellent problem-solving abilities. Highly organized and detail-oriented with strong analytical skills. Outstanding verbal and written communication skills. Ability to work effectively in a fast-paced environment, independently and as part of a team. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong time management and multitasking skills. Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership. Experience with Shopify/Shopify+ is a strong plus. Experience with an ERP (NetSuite would be preferable) Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus. Hands-on experience with NetSuite and knowledge of EDI systems is a major plus. Position Details: Job Type: Full-time in our Hialeah, FL office. Remote Work is not available. Salary Range: Annual Salary 51K-52K (commensurate with experience) Ability to commute/relocate: Hialeah, FL 33018. Reliably commute or planning to relocate before starting work (Required)

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