Operations Coordinator

Job Summary: Operations Coordinator (Aviation & Trucking) The Operations Coordinator keeps day-to-day air cargo and trucking operations running smoothly. You will be the link between airlines, ground handlers, carriers, drivers, warehouse teams, and customers. You will plan, track, and troubleshoot shipments from pickup through delivery, with a focus on meeting flight cut-offs, protecting service levels, and communicating clearly when things change. Key Responsibilities Coordinate inbound and outbound air cargo, including flight bookings, uplift confirmations, and tracking against airline schedules and cut-offs Dispatch and schedule trucking for pickups, deliveries, and airport transfers, assigning loads to carriers and drivers Liaise with airlines, ground handlers, and screening facilities to confirm acceptance, screening, and loading Monitor shipments in real time, and proactively resolve delays, missed screenings, rebookings, and capacity shortfalls Prepare and verify shipping documents (AWBs, manifests, BOLs, customs and export filings) for accuracy and compliance Communicate status updates and exceptions to customers, partners, and internal teams promptly and professionally Work with warehouse staff on receiving, sorting, build-up, and dispatch to keep cargo moving on schedule Track key metrics such as on-time performance, uplift rates, and claims or damages, and report on them Follow aviation security, dangerous goods, and transportation regulations and company SOPs Support peak-season planning by helping manage volume surges and flag capacity constraints early Qualifications Little to no experience required. We are happy to train the right person Willingness to learn, with real interest in aviation, air cargo, or trucking operations Hard-working, reliable, and dependable, with a strong sense of ownership Strong organization and the ability to stay calm and prioritize in a fast-paced, deadline-driven environment Clear written and verbal communication, including professional customer and vendor correspondence Basic computer skills (Microsoft Office, email); familiarity with TMS, cargo systems, or tracking tools is a plus but not required Flexibility to work evenings, weekends, or on-call as flight schedules require Nice to Have Prior experience in air cargo, freight forwarding, logistics, or trucking operations Knowledge of customs clearance, security screening, or dangerous goods regulations IATA cargo training or equivalent certification Pay: $25.00 per hour Expected hours: 20.0 – 40.0 per week Work Location: In person

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