Operations Coordinator
B&H WorldwideAbout B&H Worldwide The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry. Our Mission To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business. Our Vision To be the most respected, valued, passionate and entrusted leader in global aerospace logistics. Where to find more information about us: https://bhworldwide.com The Opportunity The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import/export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Location: B&H Worldwide, Los Angeles Reports to: Operations Account Manager - West Coast Working hours: Tuesday to Saturday: 0900hrs to 1800hrs Key Role Accountabilities: Compliance: Ensuring Export processes are completed in compliance with AEO regulations and procedures Operations: Working within the Export Operations team, to complete shipments from start to finish ensuring excellent customer service at all times. Profitability: Review and identify areas to maximise profitability by proactive file management. Customer Focus: Maintain and develop customer relationships alongside customer solutions and any other relevant departments. Measurement: To follow B&H Worldwide company Processes and Standard operating procedures ensuring company KPIs are met and proactively manage operational files through agreed KPIs. Accounting: Ensuring all billing is carried out within a timely fashion monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting. Quotations: Ensure quotations are responded to in a timely fashion dependent on customer requirements. Compliance / Health & Safety Adhere to health and safety policy, and other requirements relating to care of equipment. Be aware of the standards expected in respect of the job, attendance, time keeping and behaviour and the standards set out in the handbook and the HR Policy Manual. Adhere to the company Health and Safety Policy. Maintain a smart and professional appearance at all times by adhering to the company Dress Code policy and wearing Company-supplied uniform. Ensure your Company identity card is visible and on display at all times. Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport law and procedures and restrictions. Ensure you understand and adhere to any existing policy changes or any new policies. Your Experience: Proven industry experience with export/import experience is preferable. Solid background in US Customs law and procedures. Sound knowledge of Word, PowerPoint, Excel. Dangerous Goods Compliant an advantage. Customer-focused with a friendly and helpful attitude. Attention to detail with good organizational skills. Self-motivated with strong communication skills (both verbal and written). Ability to follow procedures and work under supervision. Team player with a proactive and positive attitude. What We Offer: Competitive wages 401k with company match Health insurance, including dental and vision plans. Paid vacation and holidays and an additional day for your birthday. Employee Assistance Programme. Free on-site parking. Opportunity to grow expertise through ongoing coaching, training and development. B&H Wo…