Operations Coordinator

Work Location: On-site, with potential Monday work-from-home eligibility following a successful 30-day review and management approval. About Mama Breaks & Co. Mama Breaks & Co. is a fast-paced live trading card breaking business specializing in sports and entertainment collectibles. Our daily operations involve live-streamed shows, customer orders, inventory management, and shipping. We are looking for a reliable, highly organized, and proactive Operations Coordinator to help oversee daily administrative responsibilities and support our growing team. The ideal candidate is detail-oriented, communicates effectively, takes initiative, and can adapt quickly to changing priorities. This is not exclusively a desk position. While administrative responsibilities are a primary focus, the Operations Coordinator must also be willing to assist with hands-on shipping operations whenever needed. Key Responsibilities Employee Scheduling & Coordination Prepare, maintain, and publish weekly employee schedules. Coordinate with department managers regarding staffing needs, employee availability, product releases, and upcoming events. Track approved time-off requests, holidays, and scheduling adjustments. Identify potential scheduling conflicts and staffing shortages. Maintain an organized company calendar of important operational dates and deadlines. Payroll & Timekeeping Review employee timecards for missing punches and discrepancies. Verify employee hours and assist with necessary timecard corrections. Prepare accurate payroll information Track employee attendance, callouts, and scheduling changes. Communicate payroll or attendance discrepancies to management. Maintain organized and confidential payroll records. Employee Documentation & Administrative Support Prepare employee write-ups, written warnings, and other disciplinary paperwork as directed by management. Maintain organized records of verbal warnings, written warnings, and attendance concerns. Track employee 30-day, 90-day, and annual performance reviews. Coordinate performance review paperwork and scheduling. Assist with employee onboarding, documentation, and system setup. Maintain confidential employee records and administrative files. Inventory & Supply Management Monitor office and shipping supply inventory. Coordinate supply needs with the Shipping Manager. Place orders with approved vendors. Track shipments, deliveries, and inventory shortages. Maintain accurate purchasing and inventory records. Help ensure essential shipping and office supplies remain stocked. Shipping Department Support Shipping is a critical priority at Mama Breaks The Operations Coordinator is expected to recognize when the Shipping Department needs additional assistance and actively support shipping operations. Responsibilities may include: Sorting trading cards by team, player, or character. Bagging and tagging customer orders. Preparing shipping stickers and checklists. Packaging and labeling outgoing orders. Organizing shipments for carrier pickup. Assisting with authorized USPS and UPS drop-offs. Supporting the Shipping Manager and Shipping Lead Supervisor with daily shipping tasks. When the Shipping Department is behind schedule or experiencing high volume, shipping support takes priority over routine administrative duties, subject to management direction and critical deadlines. Candidates must be comfortable transitioning between administrative work and hands-on shipping tasks throughout the workday. Qualifications & Skills Strong organizational and time-management skills. Excellent attention to detail and accuracy. Strong written and verbal communication skills. Ability to manage multiple responsibilities and meet deadlines. Comfortable working in a fast-paced environment. Proactive approach to identifying and resolving operational needs. Ability to work independently and collaboratively. Comfortable using computers, spreadsheets, and administrative software. Ability to handle confidential employee …

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