Vretta is looking for an Operations Coordinator who will support the end-to-end assessment lifecycle by coordinating operational tasks, resources, and communication across teams to ensure accuracy, efficiency, and on-time delivery. This role maintains and improves standard operating procedures, tracks progress and KPIs, manages complex technical escalations, and facilitates cross-team alignment through meetings and reporting. Acting as a central operational link between Product, Project Management, and Customer Success, the Operations Coordinator ensures transparency, smooth knowledge transfer, and effective execution across multiple projects in a fast-paced educational technology environment.
Responsibilities
Coordinate operational tasks supporting the full assessment lifecycle, ensuring all steps are completed accurately and on schedule.
Maintain and update Standard Operating Procedures (SOPs) for internal workflows to ensure consistency across the operational framework.
Facilitate cross-team resource allocations, ensuring team members are assigned effectively across various projects and tasks.
Track progress across multiple teams and projects to identify bottlenecks, ensuring operational commitments stay on track.
Support knowledge transfer and post-allocation training to ensure team members are fully equipped to handle new assignments.
Manage Level 3 technical escalations by gathering requirements and coordinating with the necessary internal teams for resolution.
Maintain a deep understanding of internal products, projects, and operational workflows to act as a central resource for the team.
Run internal standup meetings and cross-allocation meetings to streamline communication and maintain alignment.
Act as the operational link between Product, Project Management, and Customer Success teams to coordinate priorities and information flow.
Execute operational and client reporting, ensuring all data is accurate, transparent, and delivered on time.
Monitor operational KPIs and performance data to provide regular insights and status updates to the Head of Operations.
Support internal and external communication between multiple stakeholders to ensure transparency and timely project updates.
Requirements
Proven experience in operations, customer success, or project management roles, ideally in SaaS, EdTech, or a similar client-centric environment.
Strong understanding of customer support workflows, operational metrics, and process management.
Demonstrated ability to create, optimize, and enforce SOPs across teams.
Exceptional organizational skills with a focus on accuracy, consistency, and accountability.
Strong communication skills, with the ability to influence across teams and manage competing priorities.
Analytical mindset with experience interpreting operational and client data to drive decisions.
Familiarity with CRM, ticketing, and reporting systems.
Passion for education and a drive to deliver measurable impact through operational excellence.
Why Join Vretta
Work in an environment where every individual's contribution is crucial to the company's culture, products, and clients.
Work at the cutting edge of education on products that make a meaningful impact on students' lives globally.
Organic and stable business model offering great stability for employees.
A globally distributed, diverse team that operates based on trust.
Competitive benefits package and professional growth.
Lots of team activities and fun!
About Vretta
We have dedicated the past 16 years towards the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partners transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, flexible, and drive student-success. We welcome you to join us on our mission of giving every student the opportunity to succeed in their academic lives and beyond.
Applying
We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for next steps will be contacted. Vretta is committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
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