Operations Coordinator
BackroadsWho You Are:
Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!
About the role:
The Operations Coordinator plays a key role in supporting the Operations team by ensuring all equipment within the region is fully prepared to meet its schedule, including trailer inventory, pre-season loads, and coordination of end-of-season maintenance and winter overhauls. This role partners closely with Trip Leaders and Trip Prep Specialists, providing reliable, high-quality support that enables exceptional guest experiences. The ideal candidate is detail-oriented, proactive, and takes pride in producing strong results, with the ability to anticipate needs and plan ahead. They are comfortable working both independently and as part of a collaborative, energetic team, value hands-on work, and are motivated by contributing to a best-in-class travel experience.
What you'll be doing:
Assist with warehouse inventory and order necessary items to ensure stock is sufficient for spring Unit loads
Coordinate “Unit Load” work and act as the point of contact for all staff scheduled for this work
Review and update “Canadian Unit Inventories” with help of operations leads to meet requirements for upcoming seasons
Assist in the receiving & preparation and then tear-down & return of rented vans.
Assist in the administering of warehouse traffic, moving vehicles, keeping traffic corridors clear.
Monitor Driver compliance for Canadian staff with guidance from the Operations Specialist
Maintain organization and cleanliness of the Canmore warehouse area
Ensure Warehouse work areas are adequate, organized and set up well for the season
Respond to and resolve vehicle and equipment issues in the field
Assist in the supervision and security of all Backroads Canada Corp. tools, supplies, trailers, vans, and facilities
Travel to region to perform equipment repair and overhaul seasonally may be required needed
Assist with other duties or responsibilities as
What you'll need to be successful:
- Strong attention to detail with a high standard for quality and organization
- Mechanical aptitude or prior experience in construction or equipment maintenance is a plus
- Ability to take initiative and demonstrate informal leadership within a team setting
- Effective problem-solving skills with the ability to work independently
- Adaptable and willing to take on a variety of tasks in a dynamic environment
- Strong verbal communication skills
- Ability to lift up to 50 lbs required
- Clean driving record required
- Proficiency in Microsoft Word and Excel preferred
- Experience driving vans and maneuvering trailers preferred
Work Environment:
- On-site Canmore, AB
- Flexible schedule, some weekend work may be
About Backroads:
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences.
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.