Operations Associate

Company Description AMPAworks empowers supply chain leaders to manage inventory remotely using innovative smart-shelf camera technology. Leveraging computer vision and artificial intelligence, the company tracks inventory 24/7 and delivers real-time data from any location. Since 2018, AMPAworks has helped organizations worldwide save 25,000 hours in manual counting, reduce costs by $15M, and cut s
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tock-outs by 72%. The team focuses on solving complex inventory challenges with practical, data-driven solutions that improve efficiency and accuracy. AMPAworks offers a collaborative environment for individuals interested in technology, operations, and transforming the future of supply chain management.
Role Description The Operations Associate is a full-time, on-site role based in Hackensack, NJ. This role supports day-to-day operational activities, including coordinating inventory tracking workflows, monitoring data from smart-shelf cameras, and assisting with implementation and maintenance of operational processes. The Operations Associate works closely with internal teams and external partners to resolve inventory issues, document procedures, and ensure smooth deployment of AMPAworks solutions. Responsibilities include updating records, preparing reports, supporting customer onboarding, and responding to basic operational inquiries. The role also involves identifying process improvements, escalating technical issues to appropriate teams, and contributing to the reliability and efficiency of overall operations.
Qualifications
• Strong operations skills, including process coordination, task prioritization, and attention to detail.
• Excellent interpersonal skills and customer service abilities to collaborate with internal teams and external stakeholders.
• Solid analytical skills to interpret inventory data, identify trends, and support data-driven decision-making.
• Clear and professional communication skills, both written and verbal, for documentation, reporting, and client interactions.
• Relevant experience in operations, supply chain, logistics, or a related field is preferred.
• Comfort working with technology platforms, dashboards, and basic data tools; familiarity with Excel or similar software is beneficial.
• Ability to work on-site near Hackensack, NJ, manage multiple priorities, and maintain reliability in a fast-paced environment
• Experience as a surgical technician or in sterile processing is a plus

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