Operations Associate

Job Overview The Operations Team Member plays a key role in ensuring the facility operates efficiently, safely, and provides an exceptional experience for clients and guests. This position is responsible for maintaining facility cleanliness, inspecting and maintaining equipment, supporting daily operations, delivering outstanding customer service, and assisting with opening and closing procedures. Key ResponsibilitiesFacility Operations Perform daily opening and closing procedures. Maintain a clean, organized, and safe fitness environment throughout the facility. Conduct routine inspections of sports equipment, restrooms, meeting spaces, and common areas. Report maintenance issues and equipment repairs promptly. Restock cleaning supplies, towels, paper products, and other operational necessities. Member Experience Greet clients and guests in a friendly, professional manner. Answer questions and provide assistance regarding facility amenities. Respond promptly to member concerns and escalate issues when appropriate. Help create a welcoming and positive gym environment. Safety & Compliance Ensure compliance with company policies, health regulations, and safety standards. Conduct regular safety walkthroughs of the facility. Respond appropriately to emergencies following established procedures. Maintain cleanliness and sanitation standards throughout the gym. Operational Support Assist with the setup and teardown of events, tournaments, leagues, and special programs. Prepare event spaces by arranging equipment, furniture, signage, and supplies according to event requirements. Support event operations by assisting staff and ensuring facilities remain clean, organized, and safe throughout the event. Restore facilities to normal operating conditions following events and activities. Assist with inventory management and supply ordering. Support special events, member activities, and promotions. Assist other departments as needed to ensure smooth daily operations. Complete operational checklists and required documentation. All other duties may be assigned. Food & Beverage Operations Operate the grab-and-go station during assigned hours. Monitor food and beverage quality, freshness, and expiration dates. Follow proper food handling, sanitation, and storage procedures. Keep refrigerated and dry-storage products organized. Restock food, beverages, snacks, condiments, cups, utensils, napkins, and other supplies as needed. Monitor inventory levels and communicate low-stock items to management. Rotate products using proper FIFO (First In, First Out) procedures. Cash Handling & Point of Sale Operate the facility's point-of-sale system accurately. Process cash, credit/debit card, and other approved forms of payment. Provide customers with accurate change and receipts. Follow all cash-handling and transaction procedures. Maintain an accurate cash drawer during assigned shifts. Report transaction discrepancies or cash shortages/overages to management. Never leave the cash register unattended or unsecured. Qualifications (Required) High school diploma or equivalent. Excellent customer service and communication skills. Strong attention to detail. Ability to work independently and as part of a team. Weekend availability. Basic computer skills. Ability to lift up to 50 pounds and remain active throughout the shift. Preferred Previous experience in fitness, hospitality, facilities, or customer service. CPR/AED and First Aid certification (or willingness to obtain). Food Handler Card Holder (Strongly Preferred) Basic knowledge of sports and facility operations. Skills & Competencies Customer-focused attitude Dependability and punctuality Problem-solving abilities Strong organizational skills Time management Ability to multitask in a fast-paced environment Teamwork and collaboration Professional appearance and demeanor Physical Requirements Frequently walk, stand, bend, and lift throughout the shift. Ability to move equipment when necessary. Work in a p…

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