Operations Assistant (Parts, Office & Shop Support)
Automotive BrakeIMPORTANT: NO PHONE CALLS OR WALK-INS PLEASE. Due to our fast-paced daily operations, phone inquiries regarding this position will not be accepted, and calling the shop directly will automatically disqualify applicants. All applications must be submitted through Indeed. Job Title: Operations Assistant & Shop Hand (Parts, Shipping & Counter Sales) Company: Automotive Brake & Clutch (Established 1985) Location: Kirby, TX Job Type: Full-Time Schedule: Monday to Friday | 8:00 AM – 5:00 PM (No weekends) Pay Rate: $18.00 – $23.00 / hour (DOE) Position Overview Automotive Brake & Clutch (established 1985) is looking for a versatile, "do-it-all" Operations Assistant & Shop Hand to join our fast-paced team in Kirby, Texas. The core focus of this job is shipping out daily orders, handling counter and phone customer service, ordering parts, navigating auto parts lookups, and processing billing/invoicing. You will work in a comfortable, air-conditioned front office and counter environment for customer service and computer tasks, but this is a true hybrid role. One hour you might be looking up parts on NAPA TRACS and shipping orders via FedEx, and the next you might be helping a mechanic lift a heavy component or keeping our facility clean and professional. We need an energetic, highly reliable individual with strong mechanical aptitude who isn't afraid to roll up their sleeves and move between the office, warehouse, counter, and repair bays. Key Responsibilities1. Parts, Shipping & Counter Operations (Primary Focus) Parts Lookup & Ordering: Utilize NAPA TRACS and major industry auto parts ordering platforms to look up, identify, and order heavy-duty and automotive parts efficiently. Shipping & Receiving: Accurately pick, pack, and ship daily customer and e-commerce orders using FedEx and other carrier platforms. Unpack incoming freight, verify packing slips, and stock inventory immediately. Customer Service: Answer incoming phone lines, manage customer inquiries, and assist walk-in retail and commercial customers at the front counter. Billing & Invoicing: Process customer sales, generate invoices, and handle basic counter billing accurately. Inventory & Website Support: Perform cycle counts, organize warehouse shelves, maintain stock levels, and assist with managing product listings across our WooCommerce / X-Cart e-commerce platforms. 2. Shop Hand & Mechanical Support Assist Mechanics: Support technicians in the shop bays as needed (fetching tools, holding parts, and helping lift heavy components). Shop Organization: Keep the front office, counter, and warehouse clean, sweep floors, organize tooling, and empty trash bins daily. Vehicle Movement: Safely drive customer, vendor, or company vehicles into and out of the service bays. 3. Groundskeeping & Facility Maintenance Landscaping & Property: Spray weeds, water plants, and perform routine outdoor upkeep to keep the commercial property and facilities looking clean, sharp, and professional. Facility Upkeep: Handle general building maintenance and cleaning duties both inside and outside the shop. 4. Errands Local Runs: Drive the company vehicle to pick up specialized parts or handle local business errands as required. Requirements & Qualifications Reliability & Attendance (Crucial): We are a fast-paced shop that depends on a tight-knit team. Punctuality and a strong, proven attendance record are absolute requirements. Experience: Prior experience in auto parts sales, counter service, parts lookups, shipping/receiving, or warehouse inventory management is strongly preferred. Software Familiarity: Comfort navigating inventory and parts systems (such as NAPA TRACS), web portals, and basic e-commerce tools (WooCommerce/X-Cart). Mechanical Aptitude: Must be familiar with basic automotive and heavy-duty parts and tools. You don't need to be a master mechanic, but you need to know your way around a tool room. Versatility & Work Ethic: Must be willing and eager to switch seamlessly betw…