Operations Assistant (E-commerce & Wholesale)

Job Overview We are looking for a detail-oriented and proactive Operations Assistant to support our daily e-commerce, wholesale, and business operations. In this role, you will work closely with the Operations Manager, customers, suppliers, warehouses, and shipping carriers to coordinate orders, manage logistics, monitor inventory, and ensure daily tasks are completed accurately and on time. The ideal candidate is organized, communicates effectively in both English and Mandarin Chinese, and can manage multiple tasks independently in a fast-paced work environment. Key Responsibilities Process and track customer orders, invoices, purchase orders (POs), and shipments. Coordinate with customers, suppliers, warehouses, and shipping carriers to ensure smooth order fulfillment and timely deliveries. Monitor inventory levels, purchasing activities, inbound containers, and delivery schedules. Manage and update information across e-commerce and shipping platforms, including Shopify, ShipStation, Amazon, and Walmart. Prepare Excel reports and assist with basic data analysis, cost tracking, and operational reporting. Follow up on order discrepancies, shipping issues, inventory updates, and other day-to-day operational matters. Assist the Operations Manager with daily operations, order management, and special projects. Use AI tools to support routine tasks, improve efficiency, and assist with research and data organization. Perform other administrative and operational duties as needed. Qualifications 1–3 years of relevant experience in e-commerce, business operations, logistics, purchasing, warehouse operations, or administration preferred. Fluency in both English and Mandarin Chinese , including strong written and verbal communication skills. Strong organizational, communication, and follow-up skills. Proficiency in Microsoft Excel or Google Sheets. Comfortable using AI tools to improve productivity and support daily work. Strong attention to detail and the ability to manage multiple tasks and prioritize deadlines. Ability to work independently, take initiative, and proactively follow up on outstanding tasks. Previous experience with e-commerce platforms, inventory management, shipping, logistics, or warehouse operations is a plus. Important: This position requires daily communication in BOTH English and Chinese with U.S. customers, suppliers, coworkers and shipping carriers. Strong English and Chinese speaking and writing skills are essential. Pay: $21.00 - $26.40 per hour Expected hours: 40.0 per week Benefits: Paid time off Work Location: In person

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