Operations Assistant

Location : San Jose, CA (Relocating to Manteca, expected February 2027) Job Type: Full- time, On-Site Job Title: Operations Assistant About Us: ZERO Bay Area is a growing heating and cooling equipment distributor specializing in mini-split air conditioners and heat pumps. We are looking for a motivated, organized, and bilingual individual to assist with our daily US operations. No HVAC experience required. Training will be provided. Responsibilities Initial Focus: Learn about the company's HVAC products, specifications, and basic technical knowledge. Participate in product training and collaborate with our business partners and technical teams. Develop the ability to independently respond to common product inquiries and provide basic technical support to customers. Additional Responsibilities (Introduced Gradually): Handle customer inquiries, provide basic technical support, and assist with after-sales service. Follow up on sales leads and reach out to potential contractors, customers, and business partners. Publish social media content provided by our business partner marketing team. Coordinate with our business partner sales team regarding customer orders, order processing, and shipping arrangements. Assist with inventory tracking, order fulfillment coordination, and basic QuickBooks data entry and administrative tasks. Provide general administrative and operational support for ZERO's Bay Area operations. Qualifications Fluent in English and Mandarin, including speaking, reading, and writing. Organized, responsible, detail-oriented, and eager to learn. Strong communication, interpersonal, and customer service skills. Comfortable using computers, email, and spreadsheets (Excel or Google Sheets). Able to work independently, prioritize tasks, and manage multiple responsibilities. Willing to work in San Jose initially and relocate to Manteca when the company's operations move. Preferred but Not Required: Previous experience in customer service, sales, administrative support, or HVAC-related fields. Familiarity with inventory management, order processing, or QuickBooks is a plus. Training & Growth Opportunities Structured product training and ongoing guidance will be provided. Occasional evening training sessions with our business partner (approximately a few times per month). Occasional business travel to Sacramento for training (approximately 1–2 times per month). Initial performance and compensation review after 60 days of employment. Opportunities for future pay increases and expanded responsibilities based on performance and business needs. Work Authorization: United States (Preferred) Working days: 8-hour shift 5 days/week Pay: $20.00 - $24.00 per hour Expected hours: 40.0 per week Language: Chinese (Required) English (Required) Ability to Commute: San Jose, CA 95131 (Required) Ability to Relocate: San Jose, CA 95131: Relocate before starting work (Required) Work Location: In person

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