Operations and Dispatch Coordinator

We are looking for an organized, reliable, and proactive Operations and Dispatch Coordinator to manage the day-to-day operations of our portable toilet rental business. This role oversees the rental process from customer inquiries and quotes to bookings, driver scheduling, invoicing, and customer follow-up. Additional responsibilities include accounts payable and general office administration. The ideal candidate is a strong multitasker who can work independently, solve problems, and keep things running smoothly in a fast-paced environment. Key Responsibilities Customer Service & Rental Management Respond to customer inquiries by phone and email. Prepare quotes and manage bookings from start to finish. Coordinate deliveries, servicing, exchanges, and pickups. Communicate with customers about schedules, changes, and service requests. Prepare invoices and follow up on outstanding payments. Maintain accurate customer and rental records. Maintain rental fleet, track/organize repairs needed, track/order supplies Driver & Route Coordination Plan daily driver schedules and routes. Assign jobs based on location, priorities, and workload. Communicate schedules and job details to drivers. Adjust schedules to accommodate changes and last-minute requests. Monitor job progress and ensure completed work is recorded. Provide direction to drivers and resolve day-to-day operational issues. Accounts Payable Enter supplier invoices and expenses into QuickBooks Online. Process credit card transactions and supplier payments. Review invoices and receipts for accuracy. Organize financial records and track outstanding bills. Communicate with suppliers regarding invoices and payments. Assist with general bookkeeping as needed. Qualifications & Skills Experience in office administration, customer service, scheduling, dispatching, or a similar role. Strong organizational and time-management skills. Excellent communication and customer service skills. Comfortable using computers, email, spreadsheets, and office software. Experience with QuickBooks Online or similar accounting software is an asset. Strong attention to detail and accuracy. Ability to multitask, solve problems, and make decisions independently. Comfortable working in a fast-paced environment where priorities can change. Reliable, accountable, and able to take initiative. Key Expectations Manage the rental process from initial inquiry through to invoicing and pickup. Keep daily operations organized and running efficiently. Communicate clearly with customers, drivers, suppliers, and management. Use good judgment and initiative to resolve routine issues independently. Keep bookings, schedules, and financial records accurate and up to date. Take ownership of responsibilities and address problems promptly. Pay: $22.00-$24.00 per hour Expected hours: 40.0 – 50.0 per week Benefits: Dental care Extended health care On-site parking Experience: Dispatching/Scheduling: 1 year (preferred) Quickbooks Online: 1 year (preferred) Work Location: In person

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