Operations and Business Manager

Location This is a hybrid role based out of our Vaughan office, with an expectation of working in-office 3-4 days per week and remotely 1-2 days per week. Role Overview The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple priorities, making quick decisions, and keeping a complex operation running without missing a beat. You will own scheduling, workforce administration, client coordination, quoting, and operations reporting, sitting at the intersection of people, clients, and commercial performance. This role is ideal for someone who is organized, commercially minded, direct in their communication, and energized by the pace of a growing company. Why This Role Exists This role exists to ensure our workforce is deployed efficiently, client commitments are met, and operational decisions support the financial performance of the division. You will take ownership of the moving parts, identify issues before they become problems, and create the processes and visibility needed to support continued growth. What Success Looks Like Success in this role means: Schedules are accurate, shifts are filled, and client requirements are consistently met without unnecessary disruption. Workers are properly recruited, onboarded, supported, and ready to deliver from day one. Clients receive timely communication, reliable service, and proactive coordination. Work is priced appropriately, margins are protected, labour costs are managed, and opportunities for improved profitability are identified. Leadership has accurate, timely insight into workforce capacity, revenue performance, scheduling, and operational challenges. Processes become more efficient, responsibilities are clear, and the division is better positioned to scale. Team is supported, developed, and held accountable for delivering results. Requirements What You'll Do Workforce & Scheduling Build and manage worker schedules across all active client engagements, ensuring the right personnel are in the right place at all times Lead the search for replacement workers, vacation coverage, and sick leave backfill, proactively and reactively Manage last-minute changes driven by client needs or personnel availability with speed and composure Coordinate worker logistics including equipment dispatch to job sites and other field requirements Recruitment & Onboarding Own the first-round interview process for new worker candidates Negotiate hourly rates with incoming workers within established parameters Manage the full orientation process for new recruits, ensuring they are job-ready and compliant before deployment Serve as the primary point of contact and quarterback for new hires through their onboarding period including contract negotiation, start date, vacation time (based on pre set parameters) Administration & Client Coordination Review, verify, and approve worker timesheets with accuracy and timeliness Match purchase orders to invoices and prepare client invoices based on approved timesheets Coordinate pre-work administrative requirements with client procurement departments (insurance certificates, compliance documentation, pre-qualification packages, etc.) Manage a broad range of administrative tasks including equipment coordination, expo planning support, and cross-functional team coordination Commercial & Reporting Price and quote new work based on margin analysis and established pricing frameworks Own weekly reporting on sales activity, workforce capacity, and scheduling while delivering clear, actionable updates to leadership Monitor and communicate potential client demand shifts or reactive changes to the broader team Revenue performance against budget, Gross margin and labour cost management, Worker utilization and unfilled shifts, Overtime and subcontractor cost, Identifying opportunities to improve divisional profitability Change Management and Team Lead…

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