Operations Agent-Air & Ocean Freight Forwarding

Description At Priority Worldwide , we are more than a global logistics provider. We are a team committed to excellence, compliance, and customer satisfaction. With operations spanning the globe, we provide solutions in air, ocean, and ground freight while maintaining the highest standards of quality and service. We're looking for an Operations Agent - Air & Ocean Freight Forwarding to join our Montréal team. This is an excellent opportunity for a freight forwarding professional who enjoys coordinating international shipments, building strong customer relationships, and working in a fast-paced environment. This role supports both air and ocean import and export operations , making it ideal for someone with experience across international freight forwarding. Candidates should have a solid understanding of end-to-end shipment management and be comfortable working directly with carriers, customers, customs brokers, and overseas partners. What You'll Do Manage international air and ocean import and export shipments from booking through final delivery. Coordinate freight movements with airlines, ocean carriers, trucking providers, customs brokers, overseas agents, and customers. Prepare and review shipping documentation including airway bills, bills of lading, commercial invoices, customs documentation, and other import/export paperwork. Monitor shipment milestones and provide proactive communication and updates to customers. Resolve shipment exceptions, service issues, and operational challenges while maintaining a high level of customer satisfaction. Utilize CargoWise for shipment management, documentation, tracking, and reporting. Ensure compliance with applicable international shipping regulations and customer requirements. Work closely with Priority Worldwide offices and global partners to facilitate efficient cargo movement. Support quoting activities and rate requests as required. Contribute to continuous improvement initiatives and operational efficiency. What We're Looking For 2+ years of experience working for a freight forwarder managing international air and/or ocean shipments. Experience handling import shipments, export shipments, or both within a freight forwarding environment. Strong understanding of international freight forwarding operations, shipping documentation, transportation processes, and customer service requirements. Experience coordinating with carriers, customs brokers, overseas partners, truckers, and customers throughout the shipment lifecycle. Experience with CargoWise is strongly preferred. Candidates with hands-on CargoWise experience will be given priority consideration. Excellent organizational skills with the ability to manage multiple shipments and priorities simultaneously. Strong problem-solving skills and a proactive approach to customer service. Excellent verbal and written communication skills. Ability to work effectively in a fast-paced, team-oriented environment. Bilingualism in English and French is strongly preferred. This position requires direct experience working for a freight forwarder handling international air and/or ocean shipments. Experience limited to trucking operations, domestic transportation, warehousing, manufacturing or shipping departments, product management, customs brokerage-only environments, or shipper-side logistics will not be considered equivalent. Must be legally authorized to work in Canada and able to work on-site from our Montreal office. This position requires regular in-office attendance and is not suitable for candidates seeking a fully remote work arrangement. No visa sponsorship or relocation assistance is available. Compensation & Benefits Annual salary: $50,000 - $70,000 CAD , based on experience, freight forwarding background, and overall qualifications. Comprehensive benefits package including medical, dental, vision, and RRSP. Two (2) weeks of paid vacation annually. Five (5) paid personal days per year. Paid statutory holidays. This positi…

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