Operations Agent

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

Rock-it Cargo, a division of The Rock-It Company, brings iconic moments to the world. We’re proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year. 

At our company, we believe that our people are our greatest asset. As an Operations Agent, you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence. 

The full-time Operations Agent will work from our Rock It Cargo, Linden, NJ office and assist the Operations team with arranging domestic and international transportation by air and ocean for a variety of live performance touring projects. You will be instrumental in the success of our clients’ events. The Operations Agent will strategically identify & book the best routes for each project, prepare and review necessary documentation for the shipments, manage key deadlines to keep projects on track, and cultivate lasting client and vendor relationships. In this role, you will work side-by-side with seasoned operations leaders, deepen your expertise across all types of shipments (air, trucking, and ocean) and projects, and build a strong foundation from which to grow your career in the industry. 

Location: Linden, NJ

Work Schedule: This is an on-site role with a schedule that may fluctuate based on workload during weekdays, with evening and/or weekend work as needed.

Key Responsibilities:

• Execute international air, ocean, and domestic shipments, including time-critical and project-based moves.
• Coordinate with carriers, vendors, and internal teams to ensure smooth shipment flow
• Create and maintain accurate operational files in accordance with company standards
• Ensure data accuracy for costing, billing, and operational reporting
• Update systems with real time shipment information
• Adhere to Rock- It Cargo Quality standards and best practices
• Respond to customer inquiries related to shipment status and documentation
• Maintain a service-oriented, solutions-focused mindset.
• Identify gaps or inefficiencies and share improvement ideas with leadership
• Participate in training ad system enhancements as introduced.
• Other duties related to client projects, as assigned.

Qualifications: 

• 2-3 years of Freight Forwarder experience; experience with live event import/export operations is a plus
• Associate or bachelor’s degree or equivalent industry or military experience
• Basic freight forwarder knowledge; confidence with domestic and international air ocean, freight and trucking
• Ability to work in a fast-paced, deadline-driven environment.
• An excellent strategic mind – the ideal candidate will be able to expertly prioritize competing responsibilities, meticulously organize multiple complex projects, apply a sharp attention to detail to all work, and handle time-sensitive issues while remaining cool under pressure
• Excellent customer service & vendor relationship management skills
• Comfort with basic Excel functions, and a general ability to learn new software programs quickly
• Ability to pass a security background check

Key Competencies

• Execution & Follow Through
• Customer Focus
• Attention to Detail
• Time Management & Prioritization
• Team Collaboration
• Problem Solving 

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You: 

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.  

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others. 

Benefits & Perks: 

• 18 paid vacation days per year to start, plus 2 floating holidays and 6 days of paid sick leave per year
• 11 paid holidays per year
• Comprehensive medical, dental, and vision plans, plus HSA funding and a 401(k) match
• Generous paid parental leave for all parents
• Employer-Funded Basic Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Continuing Education Reimbursement / Charitable Donation Matching
• The opportunity to work with the best in Live Event, Sports, Film, and Entertainment Logistics
• Eligible for free tickets to client events, when available
• Fantastic culture with regular company events, including birthday lunches, sports games, volunteer activities, and more

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany.com. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.