Operational Key Account Manager
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Operations Management DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Operational Key Account Manager Time Type: Full Time Operational Key Account Manager (OKAM) As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities Account Management Act as primary contact for key accounts as defined by branch- and regional management Penetrate customer’s organization to identify and build relationships at all levels Work across DSV’s network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposesProvide clients with market insights to best predict and maneuver market challenges Create, maintain and update SOPs Lead client onboarding and implementation Operational Execution Oversee day-to-day operational activities, identify risks, pain points and service gaps Lead any and all collaboration efforts across internal stakeholders involved with the client Head up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing daysAchieve and maintain acceptable AR rating Performance Review Monitor, analyze and action customer performance according to committed volumes Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement Ensure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items Strategic Focus Facilitate/support contract and rate negotiations Identify new opportunities and structure deal teams to execute the opportunity to a win Develop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the normDetermine necessity and feasibility of EDI and other tech solutions that will support eBooking Analyze volume- and workflows to optimize productivity and uncover cost savings for client Manage rate optimization and yield management Travel as necessary Educational background / Work experience Bachelor's degree in business, logistics, supply chain management, or a related field is preferred 5+ years of experience in key account management in the transportation and logistics industry is preferred Experience with supply chain management, transportation, warehousing, and distribution Skills & Competencies Strong communication and interpersonal skills Excellent problem-solving and decision-making skills Ability to work independently and as part of a teamStrong organizational and time management skillsKnowledge of transportation and logistics industry trends and best practices Proficient in Microsoft Office Suite and other relevant software Supervisory Responsibilities (if any) May oversee the work of o…