Operational Installation Manager – Americas

We anticipate the application window for this opening will close on - 11 Dec 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This position is based Onsite at our New Haven, CT office. It can also be located at our office in Memphis, TN (Memphis Airways). Operational Installation Manager – Americas You will be responsible for driving the end-to-end operational readiness and execution of Hugo RAS System installations across the Americas, ensuring that equipment, consumables, field resources, logistics, training, and customer requirements are aligned to enable successful installation and commissioning at hospital sites. This includes managing installation readiness from the sales pipeline through delivery and commissioning; coordinating pre-sale site surveys with Field Technical Services; tracking and resolving site readiness gaps; ensuring the availability of equipment and required instruments; securing Startup Specialist coverage; and aligning installation schedules and customer commitments with Sales, Supply Chain, Field Service, and other stakeholders. In parallel, you will be a key operational lead and contributor to Order-to-Cash activities across the Americas. You will drive operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries. Success in this role requires a strong execution mindset, attention to operational detail, the ability to manage multiple priorities, and a proactive approach to identifying risks, resolving bottlenecks, and improving performance PRIMARY RESPONSIBILITIES: Drive installation planning and execution by participating in weekly Americas sales funnel reviews, assessing installation requirements, and aligning operational readiness with the sales pipeline and customer commitments Coordinate pre-sale site inspections with Field Service, track findings, and drive resolution of issues that could prevent or delay a sale Monitor the availability and stocking levels of consumables and reusable instruments for accounts across the region Secure assignment of a Startup Specialist for each account and ensure resource availability aligns with installation schedules Ensure customer orders for consumables and reusable instruments are placed and fulfilled to support the initial use of the system Manage commissioning logistics, including shipment tracking, schedule coordination, and timely communication with Sales, Field Service, and the Startup Specialist Coordinate pre-delivery site inspections, installation schedules, and commissioning activities with Medtronic teams and hospital representatives to ensure installations are completed as planned Manage special customer requests related to commissioning and proactively resolve operational issues that may impact execution Maintain operational metrics, trackers, and dashboards to monitor progress, identify risks, and ensure transparent communication of installation status and performance Drive continuous improvement by maintaining standard work, defining and monitoring key performance metrics, utilizing global tools, analyzing root causes, and implementing corrective actions Coordinate with Clinical Research and Training (CRMS-PACE) if scheduled in-person training for surgeons and hospital staff is in alignment with installation timelines Coordinate export shipments across the region, ensuring accurate and complete shipping documentation, timely shipment execution, and compliance with applicable requirements Coordina…

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