Operation & Order Fulfillment Coordinator
Living Alchemy Ltd.About Us We are a growing nutraceutical manufacturing company in Richmond, BC. Our team is hands-on, collaborative, and committed to producing high-quality products. We value reliability, clear communication, and people who take pride in their work. Job Overview We are seeking a detail-oriented, organized, and proactive Part-Time Operations & Order Fulfillment Coordinator to support our day-to-day order processing, logistics coordination, and administrative operations. In this role, you will play a central part in ensuring our B2B retail accounts, sales representatives, and e-commerce customers receive seamless service from order entry to final delivery across Canada and the US. You will work closely with our sales, marketing, and third-party logistics (3PL) warehouse partners. Key Responsibilities 1. Order Processing & System Management Process incoming sales orders, wholesale orders, and promotional/sample requests accurately. Set up new customer accounts, apply correct pricing tiers, discounts, and credit terms, and securely handle credit card transactions. Regularly review order status queues (e.g., Orders Awaiting Fulfillment , Orders Awaiting Invoicing ) and resolve any on-hold files. 2. Warehouse Coordination & Shipping (Canada & US) Submit picking lists and complete sales orders to 3PL warehouse partners Coordinate shipment pickups, generate and void shipping labels, and print manifests using carrier portals Monitor stock levels across warehouses; handle inventory transfers, backorders, and order cancellations in real-time between Shopify, NetSuite, and warehouse portals. 3. Invoicing, EDI & Account Administration Generate and dispatch invoices for credit card and term customers across Canada (BC and East Coast) and the US. Transmit invoices and tracking details through partner and EDI portal. Handle dedicated invoicing schedules for major retail and distributor accounts 4. Sales Rep, Sample & Tradeshow Support Manage monthly sales rep "carstock" orders, reconcile sample inventory sheets, and log rep distributions. Coordinate sample requests and webinar product allocations via internal tracking sheets. Assist with logistics and product preparation for regional and US tradeshows, coordinating deadlines with the marketing team. 5. Email & Customer Inquiry Management Monitor and triage the incoming operations/orders inbox; answer customer enquiries and forward departmental requests promptly. Qualifications & Requirements Experience: 1–2+ years of experience in order entry, e-commerce operations, order fulfillment, or logistics administration. Systems & Software: Proficiency with ERP and e-commerce platforms (hands-on experience with Shopify is an asset). Familiarity with accounting/invoicing software. Experience working with 3PL platforms and courier shipping systems Proficient in Google Sheets / Microsoft Excel and email management. Attention to Detail: High accuracy in data entry (SKUs, pricing, discount tiers, addresses). Problem-Solving Skills: Resourceful and quick to troubleshoot shipping, labeling, or inventory discrepancies. Communication: Clear, professional written and verbal communication skills for liaising with sales reps, retail accounts, and warehouse teams. Benefits & Perks: Flexible part-time daytime schedule. Comprehensive 4-week structured onboarding and training program. Collaborative, supportive team environment. Product discounts / employee perks. How To Apply: Please submit your resume along with a brief note describing your experience with order processing platforms and logistics coordination. Pay: $22.00-$24.00 per hour Expected hours: 20.0 – 25.0 per week Benefits: Casual dress Company events On-site parking Store discount Ability to commute/relocate: Richmond, BC: reliably commute or plan to relocate before starting work (preferred) Application question(s): Please apply through Indeed with your resume and a brief note about your relevant experience and availability. Work Location: In…