Operation Director (COO), supply chain industry

Seeking an experienced Operation Director (COO) to serve as a key senior leader of the company, reporting directly to the CEO. This role owns companywide endtoend operational governance, translating corporate strategy into executable business operations. You will oversee crossfunctional operational capabilities across the organization, drive organizational efficiency, build scalable operating systems, and enable sustainable business growth in the U.S. market. Functional subareas under your scope include supplychain related operations (warehouse, logistics, fulfillment, onsite delivery & aftersales), as well as organization governance, crossdepartment process alignment, operational budget & cost management, and talent system building. Key Responsibilities 1. Enterprisewide Operational System Standardization & Optimization Review, refine and standardize companylevel operational governance frameworks, business rules, crossdepartment workflows and corporate policies. Build a mature, U.S.localized enterprise operating system to enable refined governance, risk control, and support scalable business and organizational growth. 2. EndtoEnd CompanyWide Operational Governance Take full ownership of the overall daily operational performance of the organization, coordinating and governing multiple business and support functions across the company: · Operational Delivery Governance: Oversee the performance of supplychainrelated operational streams including warehouse, logistics & transportation, order fulfillment, onsite execution and aftersales support; set governance standards, monitor output metrics, and drive continuous improvement (not handson daytoday site management). · CrossFunctional Alignment: Orchestrate handoffs between sales, delivery, customer success, procurement and internal support teams to eliminate organizational bottlenecks. · Operational Budget & Cost Stewardship: Own enterpriselevel operational cost planning, resource allocation and costefficiency targets across functions. · Compliance & Risk Management: Establish operational riskmanagement mechanisms, ensure full compliance with local U.S. regulatory requirements across all business activities. 3. CrossCultural Organization Leadership & Talent Development Lead and develop a 150person crosscultural organization. Establish enterprisewide standardized performance management, incentive and talent development systems. Drive organizational capability upgrade, optimize team structure, and build scalable leadership talent pipelines to support business expansion. 4. Executivelevel CrossDepartment Collaboration & Business Enablement Partner closely with sales, commercial and other executive stakeholders to align overall organizational operational capacity with frontline business strategy and market demands. Drive improvements in service quality, market responsiveness and cost structure to underpin topline business growth and profitability. 5. Strategic Execution & Seniorlevel Reporting Work sidebyside with the CEO and Founder to translate corporate strategy into operational roadmaps and actionable initiatives. Regularly report companywide operational status, organizational performance, key business risks and transformation plans to the Founder & CEO; ensure effective execution of corporate strategic decisions. Core KPIs · Establish, integrate and rollout companywide operational governance frameworks, processes and management policies · Deliver a complete, standardized, U.S.localized enterpriselevel operating system · Drive overall organizational efficiency improvement, servicelevel enhancement and sustainable cost optimization across business functions · Deliver stable performance of the largescale crosscultural organization and complete leadership talent echelon construction · Align operational capabilities with commercial objectives, support sales & business growth and improve overall business profitability · Effectively identify…

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