Online Store Supervisor

About Double Take Double Take is a thrift store and social enterprise of Yonge Street Mission (YSM). We combine sustainable retail with social impact, generating revenue while providing clothing support to YSM programs and creating a welcoming, dignified shopping experience for our community. We believe in treating every person with dignity and respect. Through affordable second-hand fashion, partnerships with local artists, and innovative upcycling initiatives, we work to create positive social and environmental change. About the Role Are you passionate about e-commerce, retail, and social impact? Do you enjoy finding creative ways to grow online sales, improve the customer experience, and help a team succeed? Double Take is seeking an Online Store Supervisor to lead the day-to-day development of our online store and help grow revenue through curated second-hand, premium, and upcycled products. In this role, you will oversee online product selection and listings, monitor sales performance, improve the website shopping experience, and collaborate with our retail, back room, and upcycling teams to maximize the value of donated goods. You will also help build team capacity by developing processes and training staff. This is an opportunity to combine your e-commerce and retail skills with meaningful work that supports people, the planet, and a sustainable social enterprise. Key Responsibilities E-commerce and Sales Growth Manage online store operations, including product selection, research, photography, pricing, descriptions and listings. Monitor online sales, conversion rates, inventory turnover, and other performance indicators to identify opportunities for growth. Use sales data, market trends, and customer feedback to improve product selection, pricing, online merchandising and marketing emails Assess and improve website usability and the overall online shopping experience. Maintain accurate, organized, and appealing online inventory. Merchandising and Inventory Planning Collaborate with the Back Room Team Supervisor to establish and maintain processes for selecting products for online sales and in-store Featured Collections. Work with the Community Engagement Coordinator and Upcycling team to plan future product collections and seasons, informed by sales performance and customer interest. Coordinate with relevant team members to support product availability, inventory management, and the successful launch of new collections. Support in-person shopping appointments and pop-up sales, following established cash-handling and financial procedures. Team Collaboration and Training Work with the Assistant Retail Manager to develop and deliver staff training on online order fulfilment. Collaborate with retail, back room, and upcycling colleagues to improve workflows and coordinate product selection. Work with the Marketing Coordinator on content creation Share knowledge, establish clear procedures, and support consistent standards across online and in-store sales activities. Customer Experience and Store Operations Provide welcoming, professional, and responsive customer service across online and in-person channels. Represent Double Take positively when interacting with customers, colleagues, community partners, and other stakeholders. Follow established health and safety procedures, conduct regular inspections as required, and address or report concerns promptly. Contribute to the effective operation of Double Take through other related duties as required. Qualifications and Experience The successful candidate will bring a combination of e-commerce knowledge, retail experience, analytical ability, and a commitment to inclusive community engagement. Required Experience in online retail, e-commerce, or digital store operations (Shopify preferred) Strong organizational and project planning skills; the ability to manage competing priorities independently. Experience using sales data or performance metrics to inform business decisions. …

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