Online Fulfillment & Curbside Associate

Job Overview The Online Fulfillment & Curbside Associate is responsible for receiving, picking, packaging, and accurately processing online and curbside pickup orders. This role acts as a bridge between digital ordering platforms and the customer experience, ensuring fast, compliant, and friendly service while maintaining strict adherence to state cannabis regulations (CRA guidelines). Key Responsibilities Order Processing: Monitor incoming online and mobile orders in real-time through the dispensary’s POS and online ordering platform. Picking & Packaging: Accurately retrieve requested cannabis and accessory products from the sales floor/vault, verify product batch tags and quantities, and package/label orders securely. Curbside Delivery: Transport completed orders safely and promptly to customers waiting in designated vehicle parking spots. ID & Compliance Verification: Check and verify customer identification upon curbside handoff to ensure compliance with legal age and state purchase limits. Cash & POS Handling: Comfortably process cash, debit, or digital transactions at the point-of-sale or during curbside drop-offs. Customer Service: Answer phone or digital inquiries regarding order status, product availability, or pickup instructions with a professional and welcoming demeanor. Store Support: Assist reception, check-in, or general retail floor staff during slow periods or high-volume rushes. Qualifications & Requirements Age: Must be at least 21 years old State Regulations: Must pass a state-mandated background check and meet all local cannabis worker compliance/registration requirements. Experience: Previous retail, cash-handling, or order-fulfillment experience preferred (cannabis industry experience is a plus). Technical Skills: Familiarity with dispensary POS systems, inventory tracking, and online order management software. Physical Requirements: Ability to stand, walk, bend, and lift/carry up to 25–30 lbs regularly; comfortable working in fast-paced retail or outdoor/curbside environments in various weather conditions. Availability: Willingness to work flexible hours, including weekends, evenings, and holidays as needed. Pay: $17.00 - $20.00 per hour Expected hours: 20.0 – 40.0 per week Benefits: Employee discount Flexible schedule Work Location: In person

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