On-Site Operations & Course Coordinator

Position summary CRI runs multi-day in-person certification courses in Denver that combine classroom lecture, hands-on labs with live "Dog Professors," and full hospitality service for students and traveling instructors. The On-Site Operations and Course Coordinator owns the end-to-end physical experience of those courses — facility readiness, dog logistics, instructor and student support, catering, and post-course reset — as well as managing the local Dog Professor program between courses. This person is the daily face of CRI at headquarters and the partner-on-the-ground to the Director of Clinical Education, the instructors, and the remote administrative team. Schedule and location This is a full-time, on-site role based at our Denver headquarters. During course weeks (20+ per year), the position requires an extended "event-style" schedule, typically 6:30 AM to 6:30 PM for 3–4 consecutive days, including occasional evening flexibility for late dog pickups. Outside of course weeks, you will transition to a standard schedule focused on strategic preparation, facility maintenance, Dog Professor recruitment, and inventory management. Core responsibilities Pre-Course Curriculum Administration Organize pre-course content for each upcoming course with the Director of Education — confirm videos, document updates, and in-person PDFs are in place Track each student's pre-course video progress; remind students who are behind Quality-check each course's pre-course curriculum before it is sent to students Registration & Student-Onboarding Admin Verify each registering student's eligibility for the course they have selected Tag and note each student's account so the correct automation sequence fires Create and send registration invoices Trigger class email automations on the days they need to send Coordinate with the team on payment follow-up for unpaid registrations Daily Facility Readiness: Execute the 6:30 AM opening protocol, including building systems (lighting/climate control) and environment preparation for the lecture room, labs, and common areas Hospitality Management: Coordinate the seamless setup, replenishment, and breakdown of all break and lunch stations to ensure a high-quality student experience Inventory Oversight: Maintain a proactive inventory of the coffee bar and snacks, conducting mid-course supply runs as needed to prevent service gaps Sanitation Excellence: Perform regular spot-checks and restocking restrooms and high-traffic areas throughout the day to uphold professional standards Floor & Lab Maintenance: Manage floor cleanliness (vacuuming/mopping) across all training areas and provide immediate mitigation for spills or debris during specialized lab sessions Student Preparedness: Organize and audit all student materials and desk setups prior to the start of each daily session to ensure day-one readiness Comprehensive Reset: Finalize the end-of-day cleaning and facility reset to maintain operational standards for the following morning Dog Professor program — local management Lead Enrollment: Manage the sign-up process to ensure optimal dog counts for 20+ courses per year Network Recruitment: Grow the local Dog Professor database through active outreach, screening, and onboarding Health Tracking: Own the Rabies vaccination database to ensure total compliance with facility safety standards Logistics Coordination: Orchestrate drop-off and pickup schedules for owners to ensure zero operational delays Animal Handling: Oversee the safe movement and care of dogs throughout the 6:30 AM – 6:30 PM course days Instructor Assistance: Partner with educators to provide the right dogs for specific lab demonstrations Sanitation: Maintain a clean and professional environment in the Dog Professor boarding and lab areas Instructor logistics and support Instructor Advocacy and Liaison: Act as the primary on-site contact for faculty, facilitating the morning instructor briefing and providing contin…

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