Office Staff and Dispatcher Position

Coleman Motor Company, Inc. Dispatcher / Office Associate Fredericksburg, Virginia Full-Time | Hourly | On-Site | Essential Personnel Coleman Motor Company, Inc. is hiring a Dispatcher / Office Associate for our Fredericksburg, Virginia location. This is a fast-paced, high-responsibility position supporting towing, recovery, roadside service, dispatch operations, billing, and general office administration throughout the Commonwealth of Virginia. We are looking for someone who can stay calm under pressure, communicate clearly, multitask efficiently, and help keep our operations moving with accuracy and professionalism. This role is ideal for someone who understands urgency, customer service, office organization, and the importance of getting the right truck and the right operator assigned as quickly as possible while also supporting billing and administrative functions. This is not just a call-answering position . This is a real-time operations and office role that supports customers, motorists, law enforcement, emergency services, drivers, vendors, and internal staff in a demanding dispatch environment. Position Summary The Dispatcher / Office Associate is responsible for coordinating service calls, prioritizing emergency and non-emergency requests, communicating with drivers and customers, monitoring activity, maintaining accurate records, and supporting office functions including billing and accounts-related procedures. This position plays a key role in ensuring timely response, proper documentation, accurate invoicing, and professional communication across all aspects of company operations. Because Coleman Motor Company supports emergency response and roadway incident management, this position is considered essential personnel . Employees in this role may be required to report to work during emergencies, severe weather, staffing shortages, or high-call-volume events. Key Responsibilities Answer and manage a high volume of incoming calls in a professional, efficient manner Dispatch towing, recovery, roadside, and support services based on priority, location, truck capability, and driver availability Prioritize emergency and non-emergency calls and accurately relay critical information Communicate with customers, drivers, law enforcement, fire/EMS, motor clubs, insurance representatives, vendors, and management Monitor dispatch activity, GPS/truck movement, traffic conditions, and call progress Enter and maintain accurate job details, notes, updates, and records within Towbook and related office systems Track service calls from intake through completion and update customers as needed Prepare invoices, assist with billing procedures, and support accounts receivable processes Assist with payment posting, account follow-up, collections communication, and general accounts receivable tracking Support accounts payable functions, including invoice review, coding support, and general vendor payment procedures Help maintain accurate financial and administrative records in coordination with office management Prepare reports, spreadsheets, daily logs, paperwork, and correspondence Support general office operations including filing, mail handling, document preparation, and administrative follow-up Handle complaints, questions, and service inquiries professionally and in accordance with company procedures Assist with community outreach, promotions, and other office support tasks as assigned Maintain confidentiality and professionalism in all communications and records What We’re Looking For The strongest candidates for this role will: Think in terms of priority, safety, efficiency, and accuracy Be able to manage multiple active calls and office tasks at once Communicate clearly and professionally under pressure Document information accurately the first time Work well independently and as part of a team Maintain strong attention to detail in a fast-moving environment Be comfortable supporting both dispatch operations and billing/offi…

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