Office Shipping Clerk

Office Shipping Clerk Purpose of the Role Supports the daily fulfillment of direct-to-customer orders and high-profile EDI account orders with major retail partners such as Home Depot, Ace, Grainger, and others. The role ensures accurate order entry, compliance with shipping requirements, and coordination between warehouse, sales, and customer service teams. Strong data entry skills, attention to detail, and the ability to work calmly and independently in a fast-paced environment are critical. Primary Responsibilities · Monitor and process daily orders from EDI portals, such as SPS Commerce and TMS (Manhattan) and other platforms throughout the day. · Plan and schedule outbound shipments, including LTL, FTL, UPS, and parcel deliveries. · Schedule freight pickups and send Advanced Ship Notices to ensure timely delivery and timely receipt. · Generate, print, and assemble necessary shipping paperwork and labels daily · Ensure accuracy and compliance in all order documentation (BOLs, ASNs, packing slips, invoices). · Coordinate with warehouse personnel to confirm inventory, packing, and shipping readiness. · File tickets with customers and communicate with other facilities to resolve fulfillment issues. · Communicate proactively with customers and internal teams regarding ETAs, delays, or missing information. · Learn and apply product knowledge across Hessaire’s evaporative coolers, HVAC units, and parts ecosystem. · Participate in weekly operations meetings for inventory and order planning. · Answer calls and assist with office support when able Core Focus Areas · Truckload Fulfillment: High-volume EDI customer orders with strict compliance requirements. · Dealer/Distributor Orders: Coordinating LTL B2B shipments and updates. · Paperwork Accuracy: Precise generation and handling of all shipping documentation. · Cross Department Coordination: Acting as the liaison between warehouse, sales, and customer service. Required Skills & Traits · Strong computer literacy with fast, accurate typing. · High attention to detail under time constraints. · Advanced Excel skills (data entry, filtering, basic formatting) · Clear, professional communication (written and verbal). · Organizational skills with the ability to multitask. · Critical thinking, note-taking, and proactive problem-solving. · Ability to work independently and meet deadlines. · Self-motivated and able to prioritize with minimal supervision Preferred Experience · Prior shipping/fulfillment experience in B2B or dropship fulfillment, including creating BOLs and scheduling freight. · Familiarity with platforms such as TMS Manhattan, SPS Commerce, UPS WorldShip, FedEx, Rithum (CommerceHub) · Knowledge of evaporative coolers, HVAC products, and freight terminology. · Experience in high-volume, logistics-heavy environments. Impact on the Team The EDI Customer Order Fulfillment Coordinator is the backbone of our daily operations. Their precision and responsiveness ensure that orders move smoothly from processing to delivery, keeping both customers and warehouse operations in sync. At Hessaire, we specialize in evaporative coolers, mini split A/C units, and warranty replacement parts—products often unavailable anywhere else. During peak demand, especially with high-volume partners like Home Depot, Lowes, and Grainger, this role is critical in meeting deadlines, preventing delays, and maintaining exceptional service standards. For someone who thrives in a fast-paced environment and values accuracy, this position offers the chance to make a direct, measurable impact every single day. Job Type: Full-time Pay: $17.00 per hour Benefits: Health insurance Paid time off Work Location: In person

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