Office Services Coordinator | University Health Services

Company Description The University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you! Job Description University Health Services (UHS) is a dynamic, fast-paced college health practice committed to providing excellent health care to the students of the University of Notre Dame. The Office Services Coordinator is a valued member of the UHS team and works collaboratively with our administrators, support staff, providers and nurses. As the first point of contact for patients, office services coordinators support all aspects of services provided by demonstrating respect and dignity of the patient, reflecting the unique character of the Notre Dame community, and sponsoring the teachings of the Catholic Church. Inventory Management Responsible for comprehensive inventory management and supply procurement to ensure adequate availability of clinical, pharmaceutical, medical, and operational supplies. Maintain appropriate par levels within the inventory management system, routinely monitor usage and inventory trends, and adjust quantities as needed to support uninterrupted patient care and efficient cost management. Support compliance with organizational policies and applicable regulatory requirements related to the storage, handling, purchasing, and management of pharmaceutical and medical supplies. Medical Records Management Comprehensive management, processing, and coordination of medical records requests to ensure accurate, timely, secure, and compliant handling of patient health information. Manage both inbound and outbound medical record requests, including requests from patients, healthcare providers, insurance companies, attorneys, and other authorized entities. Work collaboratively with clinical staff, administration, compliance, billing, insurance, outside providers, and legal counsel to facilitate timely and appropriate medical record management Monitor and maintain compliance with organizational policies and applicable HIPAA, privacy, confidentiality, and medical records requirements. Student Care Services Serves as the primary point of contact for students seeking healthcare, support services, and assistance with navigating available resources. Provides professional, compassionate, and timely customer service through telephone calls, walk-in interactions, appointment scheduling, referrals, and coordination of services. Serves as a patient advocate by helping students understand and access appropriate resources while protecting their rights, privacy, dignity, and confidentiality. Participates as an integral member of the Division of Student Affairs team and regularly collaborates with other areas within the Division of Student Affairs, Student Health and Wellness, and other University units to enhance the department’s work building connections and relationships with students. Qualifications Education and Experience High school diploma or GED required; associate's or bachelor's degree preferred. 3–4 years of experience working in a medical office setting. Technical Skills Excellent working knowledge of computers, including electronic medical records (EMR) and inventory management systems. Communication and Organizational Skills Strong verbal and written communication skills. Excellent organizational sk…

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