Office Reservationist/Dispatcher for Limousine Company

As a premier luxury ground transportation provider operating 24/7/365 , our office personnel are the heartbeat of our business. If you possess impeccable communication skills, thrive in a dynamic environment, and have an eye for detail, we want you to grow your career with us! Position: Office Reservationist / Dispatcher Location: Norwood, NJ (In-Office) Job Type: Full-Time / Part-Time (Multiple shifts available in our 24/7 environment) Salary: Competitive, based on experience What You Will Do: Deliver Premium Customer Service: Answer incoming phone calls within two rings with a warm, confident, and elite tone. Assist corporate clients, executives, and retail passengers with booking new reservations. Manage Real-Time Dispatching: Coordinate, route, and track our luxury fleet of chauffeurs to ensure they arrive at their destinations flawlessly and on time. Data Integrity & Verification: Input and verify flight numbers, pickup addresses, dates, and account details with a 100% accuracy standard. Problem Solve Under Pressure: Monitor traffic patterns, flight delays, and weather changes to proactively adjust schedules and seamlessly communicate changes to chauffeurs and clients. Facilitate Shift Hand-Offs: Ensure real-time updates and active rides are completely documented and communicated to the incoming shift team. Keep reservation and dispatch information organized and follow applicable DOT regulations. Your impact: Accurate dispatch coordination helps customers receive timely service and enables transportation teams to stay informed. What We Look For: Absolute Punctuality: Our business never stops. Candidates must adhere to our strict standard of arriving 15 minutes prior to their shift to review active rides and log into systems. Flawless Phone Etiquette: Professional, calm, and articulate verbal communication skills are required. Experience in corporate customer service or luxury hospitality is a major plus. Strong Tech & Multi-Tasking Skills: Ability to quickly learn dispatch/reservation software, navigate digital maps, and manage multiple chat/phone channels simultaneously. Attention to Detail: Zero-tolerance for assumptions—you are someone who double-checks the small details (like AM vs. PM or airport terminal numbers) to guarantee perfection. Geographic Knowledge: Familiarity with Bergen County, NYC, and major tri-state area airports (JFK, LGA, EWR) is highly preferred. Why Choose Advanced Worldwide Limousine? Stable, year-round employment in a vital, thriving industry. Professional, modern, and clean office environment right here in Norwood. Opportunity for career advancement within our growing fleet operations. Pay: From $20.00 per hour Expected hours: No more than 40.0 per week Work Location: In person

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