Office Operations Supervisor

JOB OVERVIEW: 

The Operations Supervisor role has responsibility for overseeing practice operations and ensures work is accomplished in accordance with (TOI) policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the TOI management team.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: 

• Oversees and leads the daily workflow of the clinic operations by handling the needs of staff and ALL providers to ensure coverage and the flow of the clinic is optimized to deliver effective patient care.
• Assists with ancillary department coverage and coordination, including MRI, Physical Therapy (PT) front desk, and Durable Medical Equipment (DME), ensuring adequate staffing support and maintaining efficient patient flow across all service areas.
• Learn ALL clinical areas of the office in order to cover staff if need arises.
• Serves as a liaison regarding administrative issues such as finances, personnel, supply ordering, and staffing while communicating effectively with upper management on a regular basis. 
• Motivates through encouragement and leads by example by following and championing corporate policies and procedures while being advocate for change, even when others don’t: management behavior directly impacts staff morale.
• Lead and champion employee engagement initiatives activities for the site.
• Review site goals and organize resources (people, equipment, materials) to accomplish goals. 
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees with consultation from management and human resources in accordance with company policy.
• Ensure accurate and complete documentation records are kept by all staff.
• Identifies, investigates, and resolves problems and complaints in operations, ensuring effective patient care while conferring with leadership and other stakeholders.
• Works with leadership to identify and address inefficiencies and opportunities for cost reduction.
• Coordinates site functions, including developing and implementing procedures and policies.
• Participate in recruiting, interviews, hiring, and training of new staff in the clinic.
• Ensure all compliance/safety requirements and other governmental regulations are adhered to including blood borne pathogen, HIPAA, Occupational Safety and Health Administration (OSHA).
• Performs other duties as assigned.

QUALIFICATIONS/LICENSE: 

Current CPR certification preferred

EDUCATION:

Associate or Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.

EXPERIENCE

1-2 years of experience in a supervisory role, prior medical office experience preferred.

SKILLS:

• Proficient Microsoft Office skills
• Demonstrated ability to lead and motivate others.
• Excellent communication skills, both verbal and written.
• Ability to work co-operatively and collaboratively with all levels of employees, management, and external customers to maximize performance and problem solving 

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.