Office Operations Manager

The Office Operations Manager will be responsible in managing both the licensing and exchange customer service groups. This position will manage complex administration and transaction processing that requires interpretation and analysis and operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals. The ideal candidate will have outstanding attention to detail, execute administrative tasks with a high degree of accuracy, communicate clearly with both internal and external customers, and have exhibited an ability to learn quickly

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary 

Essential Job Responsibilities 

• Coordinate day to day staffing and task delegation within customer service group 
• Adjusts systems, processes and procedures to create a standard and efficient way of working 
• Provide first level of call escalation for customer complaints or issues 
• Respond to Customer and internal reporting and information gathering inquiries 
• Complete advanced research required information using available resources 
• Identify and escalate priority issues 
• Identify and provide training needs to customer service team 
• Submit license/permit application for new customers and maintain ongoing renewals and registrations 
• Research license/permit requirements for new jurisdictions 
• Learn and keep up to date with applicable NFPA and IFC codes 
• Communicate internally with sales representatives and district managers, regarding location specific compliance requirements 
• Communicate externally with agency officials, regarding issues of non-compliance, licensing needs, and regulatory requirements 
• Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level 
• Maintain organized records of up to date existing licenses 
• Work with employees from multiple departments and regulatory agencies to provide exceptional customer service, related to compliance needs 

Basic Qualifications:

• Applicable state or regulatory Cylinder Filling Certification or similar – Preferred  
• 5+ years of experience 
• Strong research skills, attention to detail, organizational skills 
• Strong attention to detail 
• Proficient with Microsoft Word and Excel 
• Ability to multi-task 
• High level of organization 
• Ability to prioritize tasks and duties 
• Confident working independently, as well as part of a team 
• Prior experience with specialized customer maintenance, accounting, or routing software 

 EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.