Office Operations Manager

We are seeking an experienced, detail-oriented operational leader to join our busy North Adams medical practice in the key role of Office Operations Manager. This role supervises our administrative staff and oversees operational functions; ensures efficient revenue cycle operations, patient services, and streamlined workflows while supporting a high-quality patient experience. The ideal candidate brings excellent communication and organizational skills, along with a process improvement mindset.

We encourage you to apply to join our collaborative management team at Northern Berkshire Pediatrics!

Key Responsibilities of the Office Operations Manager

Revenue Cycle and Finance Support

• Oversee billing operations for efficiency and compliance
• Monitor A/R, claims, and payments with billing lead
• Partner with internal teams and external billing resources
• Track metrics and improve financial performance
• Assist with budgeting, expenses, payroll coordination, and reporting

Front Office & Patient Services

• Manage scheduling, registration, phones, and patient flow
• Ensure a positive patient experience
• Resolve patient concerns as needed

Supervision and Leadership

• Member of collaborative management team
• Supervise billing and front office staff
• Serve as liaison to physician leadership
• Support operational planning and improvements

Operations & Administration

• Oversee daily administrative functions
• Coordinate credentialing and compliance tasks
• Partner with outsourced HR and accounting
• Manage vendors and office supplies
• Coordinate facility needs

Technology

• Liaison with IT vendors
• Support EMR, billing, and communication systems

Qualifications

• Education & Experience: 8+ years in medical practice leadership role, OR 5 years’ experience with a Bachelor’s degree
• Skills: Revenue cycle oversight (no coding required), Team leadership experience, EPIC or similar EMR experience, Knowledge of healthcare compliance, Microsoft Office proficiency. excellent communication and organizational skills

What We’re Looking For

• Strong operational leader
• Process improvement mindset
• Team player and collaborator