Office Operations & Customer Service Coordinator

Office Operations & Customer Service Coordinator – Entry Level Company: Rhysley Private Limited Location: Calgary, Alberta, Canada Employment Type: Full-Time Work Location: On-site — Calgary Office Compensation: Hourly pay (rate to be confirmed) Experience: No previous work experience required Education: Any completed college diploma (mandatory) About Rhysley Private Limited Rhysley Private Limited is an innovative technology company specializing in AI-powered software development, SaaS platforms, business automation, and digital solutions. Our growing product portfolio includes EazeeSign, an AI-powered electronic signature and document management platform; HelixtaHR, an intelligent human resource management system; and other AI-enabled business solutions. We are committed to delivering reliable products, excellent customer service, and efficient operations. About the Role We are looking for a reliable, organized, and customer-focused Office Operations & Customer Service Coordinator to manage daily activities at our Calgary office. This position combines office administration, shipping and receiving, inventory management, customer service, and occasional local deliveries. No previous work experience is required. Candidates with any completed college diploma are welcome to apply. We value a positive attitude, reliability, strong organizational skills, and a willingness to learn. On-the-job training will be provided. Key Responsibilities1. Office Administration Manage day-to-day office operations and administrative activities. Answer incoming calls and respond to customer emails and inquiries. Maintain office records, supplies, and documentation. Keep the workplace organized and professional. Coordinate with vendors, service providers, and internal teams. Assist Management with general office responsibilities. 2. Shipping, Receiving & Inventory Receive incoming shipments, packages, and deliveries. Prepare, pack, label, and coordinate outgoing shipments. Arrange courier pickups and deliveries. Verify incoming shipments for accuracy and damage. Maintain shipping, receiving, and inventory records. Track shipments and assist with customer order fulfillment. 3. Customer Service Provide professional customer service by phone, email, and in person. Assist customers with product inquiries, orders, and delivery updates. Handle basic customer service requests and coordinate resolutions. Maintain accurate customer communication records. Build positive customer relationships through responsive service. 4. Local Deliveries & Customer Visits Occasionally visit customer locations within Calgary and surrounding areas. Deliver products, equipment, packages, or documents. Coordinate delivery schedules and maintain delivery confirmations. Represent the company professionally during customer visits. A valid driver's licence recognized in Alberta is mandatory. A company vehicle or personal vehicle may be used for deliveries, depending on mutually agreed arrangements. Ownership of a personal vehicle is not required. Required Qualifications Any completed college diploma, regardless of field of study — mandatory. No previous professional work experience required. Valid driver's licence recognized in Alberta. Legally authorized to work in Canada, including a valid work permit where applicable, permitting full-time employment. Good verbal and written English communication skills. Basic computer proficiency, including email, Microsoft Office, and internet applications. Strong organizational skills and attention to detail. Reliable, punctual, responsible, and professional attitude. Ability to manage multiple responsibilities and work independently after training. Willingness to learn new systems and procedures. Preferred Qualifications (Optional) Ability to communicate in Punjabi and/or Hindi is considered an asset but is not mandatory. Experience in customer service, retail, office administration, shipping, or receiving. Familiarity with…

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