Office & Operations Coordinator

Office & Operations Coordinator Lanai Bright | Fort Myers / Southwest Florida $18–$20 an hour | Part-Time | 4–5 Days Per Week Potential to Grow Into Full-Time Lanai Bright is a growing outdoor lighting company specializing in low-voltage lighting, pool and lanai lighting, and permanent outdoor lighting systems. We’re looking for an organized, dependable Office & Operations Coordinator who can help keep our customers, technicians, schedules, inventory, and daily office operations running smoothly. This is not just a receptionist position . We’re looking for someone who enjoys keeping things organized, solving problems, communicating with customers, and making sure important details don’t fall through the cracks. There is strong potential for this position to grow into a full-time role with increased operational responsibility as Lanai Bright continues to expand. What You'll Do Answer incoming phone calls, texts, and customer questions Schedule sales, service, and installation appointments Confirm upcoming customer appointments Create and maintain customer jobs in ServiceTitan Prepare pick tickets and material lists for installations Help coordinate technician schedules Make sure technicians have accurate job information before arriving at a customer's home Receive and track inventory Monitor inventory levels and help identify items that need to be reordered Track materials going out to installations Follow up on missing paperwork, photos, job information, and customer details Assist with warranty and service appointments Help process B2B orders and prepare materials for partner contractors Send estimates, receipts, and basic customer communications Keep customer records organized and accurate Prepare upcoming jobs so the next day's work is ready in advance Assist the owner with general office and operational tasks What We're Looking For We need someone who is: Highly organized Dependable and punctual Comfortable talking with customers on the phone Friendly, professional, and confident Good at managing multiple tasks at once Detail-oriented Comfortable using computers and learning new software Able to work independently without needing constant direction Willing to take ownership of responsibilities Comfortable working in a fast-moving small business environment Interested in growing with the company Experience in home services, electrical, construction, HVAC, plumbing, dispatching, scheduling, or service coordination is a big plus. ServiceTitan experience is preferred but not required. We can train the right person. Schedule Part-Time to Start Approximately 4–5 days per week This position has the potential to grow into a full-time Office/Operations role as the company continues to expand. Pay $18–$20 per hour, based on experience The position starts between $18 and $20 an hour depending on experience. We do a 90-day review , and as you take ownership of more of the operational side of the business, there is room for the position and compensation to grow. Growth Opportunity We are looking for someone who wants to become an important part of Lanai Bright, not simply fill a temporary administrative position. For the right person, this role could eventually grow into additional responsibility involving: Operations management Technician coordination Inventory management Scheduling Purchasing Customer experience Process improvement Team coordination About Lanai Bright Lanai Bright is a locally owned Southwest Florida lighting company specializing in creating beautiful outdoor spaces through professional low-voltage and permanent lighting systems. We're a growing company where team members have the opportunity to learn, contribute ideas, take ownership, and grow along with the business. If you're organized, dependable, enjoy helping customers, and like keeping a busy operation moving, we'd love to hear from you. Pay: From $18.00 per hour Expected hours: 30.0 per week Application Question(s): A…

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