Office Manager/Dispatcher

Part Time Office Manager & Dispatcher facilitates the seamless intake of sensitive data and works closely with pick-up and volunteer teams to ensure efficient operations. They ensure accurate documentation, maintain facility organization, and provide in-person and over the phone troubleshooting and/or scheduling to guarantee a positive customer experience. Good Communications Skills & Superior Customer Service a must! Responsibilities: · Customer Interaction: Face to Face and Answer customer calls, gather necessary information, provide updates on service technician progress, and maintain good customer relationships. · Scheduling & Dispatch: Schedule service calls, create service appointments, and assign technicians to jobs based on their expertise and location to maximize efficiency. · Record Keeping: Maintain updated customer files, track service calls, and document outcomes of each service interaction. · Logistics Management: Manage technician schedules, coordinate appointments, and sometimes order necessary parts or supplies. · Problem Resolution: Respond to customer complaints or issues, assist with problem-solving, and help resolve delays in service. · Working with volunteer teams to maintain in-house organization and efficiency Key Skills: · Excellent Communication: Strong listening, verbal, and written communication skills are crucial for interacting with customers and technicians. · Organizational Skills: The ability to stay organized, manage multiple tasks, and maintain accurate records is essential. · Computer Proficiency: Familiarity with dispatch software, customer relationship management (CRM) systems, and Microsoft Office applications is often required. · Problem-Solving: The capacity to analyze situations, make quick decisions, and resolve issues efficiently in a fast-paced environment. · Customer Service: A strong commitment to providing high-quality service and ensuring customer satisfaction. Some heavy lifting required. Pay: $25.00 - $29.00 per hour Benefits: Paid time off Work Location: In person

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