Office Manager/Dispatcher

Job Title: Office Manager / Dispatcher Company: ProperShop Garage Door Services Location: Mission Valley, San Diego, CA (in-person) Job Type: Full-time, hourly (non-exempt, overtime-eligible) Pay: $25 – $35 per hour (~ $52,000 – $72,800 per year), based on experience Schedule: Monday – Friday, 7:00 AM – 3:30 PM Benefits: Paid vacation, paid sick leave About ProperShop ProperShop Garage Door Services is a residential garage door company operating in two markets, San Diego and Dallas, built on one idea: Everything Done Proper. We exist because doing right by people is the business model. When we invest in our team and build strong relationships with our customers, we win. Our core values: Do the Right Thing Prioritize Relationships Be Better Every Day Take Pride in Your Work The Role You are the hub of the business. Every customer call, every booked job, every truck route and every dollar collected runs through this seat. You'll work directly with the owner and keep our field technicians in both markets productive, on time and supported. This is not a "sit and answer phones" job. We want someone who owns the office. That means booking the job instead of just taking a message, chasing the estimate instead of letting it die, and collecting the invoice instead of letting it age. What You'll Do Customer calls and booking Answer inbound calls professionally and turn callers into booked jobs Qualify the job, set expectations and schedule the right tech at the right time Dispatch (ServiceTitan) Build and manage the daily board for technicians in San Diego and Dallas Adjust the schedule in real time for emergencies, delays and add-ons Keep customers updated on arrival windows Sales follow-up Follow up on every unsold estimate by phone, text and email Track follow-up activity and close the loop so nothing falls through the cracks Accounts receivable Work open invoices and collect past-due balances in ServiceTitan Keep the AR aging clean and current Office admin Pay bills and manage vendor invoices Handle filings, records, renewals and general office organization Kindly note that this is an at-will, non-exempt position, and ProperShop reserves the right to change, modify or add to the duties and essential functions at any time. Job Type: Full-time Pay: $25.00 - $35.00 per hour Benefits: Flexible schedule Paid time off Professional development assistance Work Location: In person

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