Office Manager/Dispatcher

Role Summary The Office Manager oversees daily office operations, service dispatching, customer communication, and administrative functions. This role works closely with the Service Manager to coordinate mechanics, ensure timely customer follow-ups, maintain organized office operations, and support the company's accounting and administrative needs. Responsibilities Manage daily dispatching and scheduling of service mechanics, including maintenance, callbacks, and emergency service requests. Provide accurate, timely customer updates and track outstanding service calls through completion. Serve as the primary point of contact for incoming calls and general office coordination. Oversee office supplies and general office organization. Assist Service Manager with payroll processing, and some account payable/receivable. Maintain accurate records of calls, service schedules for up to 5 mechanics, employee documentation, and company procedures. Support job setup, onboarding, customer documentation, badging and other administrative functions. Work closely with the General Manager and Service Manager on daily operations, priorities, and process improvements. Take ownership of additional administrative and operational responsibilities as needed. Desired Experience & Skills Strong organizational, communication, and customer service skills. Ability to work well under pressure and thrive in a fast-paced environment while managing competing priorities. Experience in office management, dispatching, service coordination, or administration preferred. Familiarity with office software, Microsoft Team, Asana, Outlook. Strong attention to detail, problem-solving skills, and follow-through. Elevator, construction, or technical service industry experience preferred but not required. Pay: $25.00 - $35.00 per hour Expected hours: 40.0 per week Benefits: Health insurance Paid time off Professional development assistance Work Location: In person

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