Office Manager

United Mosquito & Fly Control, a growing pest control company serving the Kansas City area, is seeking an organized, motivated and dependable office manager/schedule coordinator, preferably with experience in a hands-on service industry, to join our team. We’re not just looking for someone to keep the office running, though. Our ideal candidate will take ownership of our daily operations, make confident decisions without waiting to be told what to do next and help us build the systems that will support our growth. In return, you’ll be trusted to solve problems, not micromanaged, which makes this the perfect opportunity for a self-starter who wants to make a real impact. In this role, you’ll serve as the hub that connects our field crews, our customers and our office. That means answering the phones and making sure every caller gets a prompt, professional response, managing both the day-to-day and long-term service schedule, responding to urgent service requests as they come in and closing out invoicing at the end of each day. You’ll also be the go-to person for our technicians when they have questions about a customer’s history or service instructions and you’ll handle the administrative work that keeps everything moving. As you settle in, you’ll take on additional responsibilities such as making customer reactivation calls and quoting and booking inbound sales calls over the phone. So why choose to work with us instead of another company? We’re glad you asked! We offer competitive compensation, paid time off and a consistent Monday through Friday schedule. Plus, you’ll play a key role in a growing company that offers a service no one else in our region provides. If you’re looking to be part of a team where you can develop personally and professionally while making a difference in the lives of your coworkers and our customers, we’d love to talk with you about joining the United family. To learn more about us, visit our website at https://www.unitedmosquito.com/. Responsibilities at a glance Answer and manage incoming customer calls and provide prompt, professional callbacks Manage the day-to-day schedule and build and maintain a long-term service schedule Respond to urgent service requests throughout the day Serve as the main point of contact for field technicians on customer history and service instructions Close out daily and monthly invoicing Handle data entry, customer follow-up, ticket resolution and general administrative tasks Support sales-related administrative tasks Provide light support for accounts receivable and inventory management Maintain daily checklists and routines to keep things consistent Keep documents and reports accurate and up to date Over time, make customer reactivation calls and quote and book inbound sales calls Requirements Experience in a hands-on service industry such as landscaping, pools, HVAC, construction or home repair preferred Pest control experience not required Strong decision-making skills and the ability to work independently Highly organized with a structured, systems-based approach to work Confident handling both routine and difficult customer calls Adaptable and comfortable in a growing business Experience with or ability to quickly learn QuickBooks Online, GorillaDesk and Google Workspace Full-time, in-office position in Kansas City, Missouri Monday through Friday, 7 a.m. to 4 p.m. Benefits Two weeks of paid time off Paid holidays About us United Mosquito & Fly Control is a growing pest control company that designs, installs and maintains automatic misting systems for homes, farms and businesses throughout the Kansas City region. Whether we’re working in a backyard or a horse stable, our goal is the same: to make sure every customer can sit back and enjoy another beautiful day. Pay: $50,000.00 - $55,000.00 per year Benefits: Paid time off Work Location: In person

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