Office Experience & Events Senior Manager

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Office Experience & Events Senior Manager for BCG’s Los Angeles office, you will lead and evolve a complex workplace experience and events portfolio across Los Angeles and Manhattan Beach, translating office priorities into effective operational plans and high-impact employee experiences. You will independently lead Office Experience, Concierge, and Events delivery; shape local service models and improvements; and serve as a trusted thought partner to the Business Management Leader and senior stakeholders on workplace operations, affiliation, service quality, cost, and risk. You will lead and develop experienced team members, drive change and continuous improvement, and contribute expertise to broader Office Experience initiatives and project teams. Key responsibilities include: Leading complex front- and back-of-house operations across Los Angeles and providing oversight and guidance for Manhattan Beach, ensuring consistent standards for concierge, visitor experience, meetings and catering, seating, facilities, safety, and overall workplace functionality. Translating office leadership priorities into operational and events plans; shaping and continuously improving the local Office Experience & Events service model to meet evolving business and employee needs. Developing and delivering a comprehensive annual events and engagement plan that strengthens affiliation, inclusion, connection, and office culture, including marquee events and ongoing in-office programming. Owning operational plans and changes within scope, using sound judgment to navigate ambiguity and balance service quality, employee experience, cost, risk, and business priorities. Partnering with Finance and office leadership on budget planning, forecasting, and resource allocation across Office Experience and Events; identifying opportunities to optimize spend and increase value. Support the office’s real estate strategy, partnering with Office Leadership and Global Real Estate on renovations and workplace projects to ensure operational needs and employee experience considerations are incorporated into planning and execution. Leading landlord, building management, and key vendor relationships; setting service expectations, addressing performance issues, and driving improvements in quality, efficiency, and value. Partnering with IT, Global Real Estate, Global Security, Procurement, Administrative Services, and other functions to resolve complex workplace needs and improve cross-functional processes. Serving as a key partner on office expansion, renovation, space optimization, technology, safety/security, and other workplace initiatives, helping translate business requirements into practical solutions. Using stakeholder feedback, operational data, event insights, and other measures to identify trends, anticipate needs, evaluate tradeoffs, and recommend improvements. Leading change initiatives within the local function, embedding new processes, tools, standards, and regional guidance in a way that supports adoption and sustainable execu…

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