Office Coordinator

Service Delivery Specialist – Warehouse Operations Kitpak Fulfillment – Winnipeg, Manitoba Company Overview Kitpak Fulfillment is a Canadian e‑commerce logistics and 3PL provider located in Winnipeg, Manitoba. Since 2009, Kitpak has supported B2B and B2C brands with scalable warehousing, order fulfillment, multi‑channel sales integration, and rate‑shopped carrier solutions. Our Winnipeg‑based fulfillment centre is designed for efficient, same‑day order processing and optimized cross‑border shipping. Role Purpose The Office Coordinator / Service Delivery Specialist supports the day‑to‑day operational execution within the fulfillment centre. This role ensures that warehouse activities—receiving, inventory control, picking, packing, shipping, and returns—operate smoothly, accurately, and on time. It acts as a central coordination point between warehouse teams, client accounts, and system platforms, ensuring service quality, timely issue resolution, and reliable data integrity across all workflows. Core Responsibilities Operational Flow & Warehouse Coordination Monitor order progression through receiving, picking, packing, and shipping to support same‑day fulfillment for orders received by noon. Verify warehouse task completion and ensure order accuracy, proper packaging standards, and shipping compliance. Support warehouse associates with clarifications, order checks, and issue escalation to maintain efficient workflow. Client & Internal Communication Serve as a liaison between clients and warehouse operations, providing updates on order status, exceptions, and integration‑related issues. Communicate changes in order priorities, special packing requirements, and promotional or seasonal volume considerations to warehouse teams. Issue Resolution & Inventory Accuracy Investigate and resolve fulfillment issues such as missing items, shipping delays, WMS discrepancies, or inventory count variances. Maintain data accuracy across the WMS, OMS, and client‑integrated platforms to ensure reliable real‑time inventory visibility. Support cycle counts, recounts, and reconciliation processes as needed. Continuous Improvement Review operational trends and recommend workflow improvements that reduce error rates, increase efficiency, or enhance client experience. Assist in documenting new procedures and operational best practices. Role Scope & Complexity Works directly with warehouse associates, team leads, Supervisors, Transportation partners, and systems support teams. Addresses moderate‑complexity operational issues requiring strong problem‑solving, communication, and coordination skills. Manages service delivery for both single‑channel and multi‑channel brands, ensuring synchronized inventory and accurate, timely order processing. Make day‑to‑day operational decisions impacting order flow, customer satisfaction, and same‑day fulfillment timelines. Recommends process improvements and escalates major or high‑impact issues to the Operations Director or relevant department. Required Qualifications 2–5 years of experience in fulfillment, logistics, warehouse operations, or service delivery (preferred but not required) Familiarity with WMS/OMS platforms and e‑commerce operational workflows is an asset but not required. Strong communication skills and comfort working cross‑functionally with operations, client services, and system support. High attention to detail, strong organizational skills, and effective problem‑solving abilities. Ability to work in a fast‑paced warehouse environment with shifting priorities. Job Types: Full-time, Permanent Pay: $20.00-$25.00 per hour Benefits: Casual dress Paid time off Ability to commute/relocate: Winnipeg, MB R2X 1R2: reliably commute or plan to relocate before starting work (required) Language: English (required) Location: Winnipeg, MB R2X 1R2 (required) Work Location: In person

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