Office Associate

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Office Associate with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers! QUALIFICATIONS REQUIRED QUALIFICATIONS High school diploma or equivalent. Strong customer service and communication skills. Ability to answer phones, greet customers, and communicate in a polite and professional manner. Strong attention to detail and accuracy. Ability to maintain organized and complete records and documentation. Ability to manage multiple tasks and priorities while meeting established deadlines. Basic computer skills and ability to learn and utilize company software systems. Ability to accurately enter and retrieve information from computer systems. Ability to follow established procedures and regulatory requirements. Ability to maintain confidentiality of customer and company information. Ability to work independently and effectively as part of a team. Ability to maintain a professional and positive attitude in a fast-paced work environment. PREFERRED QUALIFICATIONS Previous experience in an agricultural, agronomy, cooperative, agricultural retail, or related business environment. Previous office, administrative, customer service, or accounting experience. Experience with invoicing, inventory management, purchasing, or sales records. Experience working with agronomy, agricultural retail, ERP, inventory management, or customer relationship management software. Familiarity with agronomy products, services, and terminology. Knowledge of agricultural recordkeeping and regulatory requirements. Experience working with Ohio Department of Agriculture requirements or other agricultural regulatory agencies. Experience managing contracts, pricing information, customer records, or product documentation. Previous experience working in a seasonal agricultural environment. Valid Driver’s License with acceptable MVR. ESSENTIAL JOB FUNCTIONS Serve as a positive representation of Heritage Cooperative’s Core Values Provide Superior Customer Service Highest Standards of Integrity and Trust Continuous Improvement Being a Good Partner Abide by all safety regulations to ensure safety of oneself, coworkers and customers. Develop new business opportunities through prospecting, networking, and referrals. Answer incoming telephone calls and direct calls to the appropriate individual in a polite, professional, and timely manner. Greet, assist, and direct walk-in customers while providing courteous and professional customer experience. Provide administrative and clerical support to the Agronomy Division and branch personnel. Learn and maintain current knowledge of proper procedures for invoicing agronomy products and services. Prepare, process, and maintain accurate invoices, invoice tickets, receivers, transfers, and other sales documentation. Maintain complete and accurate records of all branch sales, invoice tickets, receivers, transfers, and related transactions. Maintain accurate inventory records for all agronomy products and supplies. Assist with monitoring inventory levels and communicate discrepancies or concerns to appropriate personnel. Maintain and monitor agronomy supply contracts and related documentation. Maintain current agronomy price lists and ensure appropriate personnel have access to accurate pricing information. Maintain organized and complete customer files and records related to sales, purchases, products, and services. Develop and maintain a working knowledge of agronomy software and systems. Assist with entering, updating, changing, monitoring, and closing work orders within applicable agronomy software systems. Review system information for accuracy and communicate discrepancies to appropri…

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