Office Assistant / Sales -OEM Division / Bilingual English and Mandarin (Required)

Position Summary We are seeking a highly organized, detail-oriented, and bilingual Office Assistant/Sales to be part of our OEM Division. This position will assist with customer communication, sales, order processing, vendor coordination, quotations, documentation, inventory tracking, production follow-up, and shipment scheduling. The ideal candidate has experience in office support, account coordination, office administration, OEM, manufacturing, importing, or a related industry. This role requires excellent communication skills, strong follow-through, discretion, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Manage daily emails and correspondence from customers, vendors, freight forwarders, coworkers, and other business contacts. Communicate with customers, overseas vendors, internal departments, and out-of-state partners. Process customer orders and support OEM projects from initial inquiry through final delivery. Prepare quotations, acknowledgments, correspondence, reports, presentations, and other business documents. Assist with product specifications, pricing, sourcing, order details, and related documentation. Coordinate production schedules, shipment schedules, delivery timelines, and order follow-up. Maintain and update sales, order-status, inventory, shipment, and other business-tracking tables. Follow up with customers, vendors, and internal teams to ensure deadlines and commitments are met. Resolve order, production, documentation, or shipping issues in a timely and professional manner. Maintain an appropriate inventory level to support short-notice orders. Use basic business calculations involving discounts, profits, costing, exchange rates, duties, and tariffs. Maintain accurate digital and physical records while protecting confidential information. Provide administrative and executive support as needed. Learn and develop knowledge of related industries and products, including trailers, trackers, automotive brake systems, and other OEM-related products. Qualifications and Experience At least five years of experience in executive support, office administration, account coordination, operations, or a related role preferred. Experience in OEM, manufacturing, importing, sourcing, or international business preferred. Experience managing processes from customer inquiry through order completion and delivery. Knowledge of OEM account management, including quotations, product specifications, sourcing, order processing, and follow-up. Familiarity with international trade, logistics, duties, tariffs, and freight coordination is a plus. Strong written and verbal communication skills in English. Fluency in spoken and written Mandarin required. Taiwanese language skills preferred. Skills and Technical Requirements Strong organizational and time-management skills. Ability to manage multiple OEM accounts and priorities simultaneously. Excellent attention to detail and accuracy in data entry, pricing, proofreading, specifications, and document preparation. Strong problem-solving and decision-making skills. Ability to work independently with minimal supervision. Professional, courteous, and customer-service-oriented demeanor. Strong teamwork and interpersonal skills. Adaptability and willingness to handle a wide range of responsibilities. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, or Google Workspace. Advanced Excel skills, including the ability to create formulas and perform business calculations. Experience with Sage 100 or a similar ERP system is a plus. Familiarity with shared calendars, Microsoft Teams, Zoom, conference calls, and other collaboration tools. Accurate typing and data-entry skills; typing speed of 50+ words per minute preferred. Familiarity with digital and physical filing systems and database recordkeeping. Professional Attributes Reliable and punctual. Discreet and capable of handling confidential information. Self-mo…

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