Office Assistant

Overview Join our dynamic team as a Dispatcher/Office Assistant, where you'll play a vital role in coordinating transportation operations and supporting daily office functions. This energetic position offers the opportunity to streamline logistics, enhance communication, and ensure smooth vehicle dispatching within a fast-paced environment. Your proactive approach and organizational skills will help optimize supply chain efficiency while providing exceptional customer service to internal teams and external partners. Duties Manage and coordinate vehicle dispatching using transportation management systems and vehicle dispatch software to ensure timely deliveries and pickups. Communicate effectively via multi-line phone systems, handling inbound and outbound calls with professionalism and courtesy, adhering to phone etiquette standards. Enter, update, and maintain accurate data in logistics databases transportation management systems. Support shipping & receiving processes, ensuring compliance with DOT (Department of Transportation) regulations and safety standards. Assist with internal communication across departments, facilitating smooth coordination between supply chain, fleet management, and customer service teams. Monitor GPS and GIS (Geographic Information Systems) tools for route optimization and real-time vehicle tracking to improve transportation planning. Handle administrative tasks including data entry, filing, organizing documents related to freight, 3PL (Third-Party Logistics), and fleet management operations. Make outbound calls to customers to confirm appointments, provide updates, follow up on service calls, and coordinate scheduling. Maintain accurate customer records and service schedules Help keep the office organized and ensure daily operations run efficiently. Assist management and the service team with additional administrative tasks as needed. Communicate with technicians throughout the day regarding schedules, job updates, and customer needs. Make outbound calls to customers to confirm appointments, provide updates, follow up on service calls, and coordinate scheduling. Qualifications Proven experience in road transportation operations, dispatching, or logistics support. Strong knowledge of transportation planning, supply chain processes, and freight management. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Excellent communication skills—both verbal and written—and the ability to manage multi-line phone systems effectively. Demonstrated organizational skills with attention to detail in data entry and record keeping. Ability to analyze logistical data using analysis skills to improve dispatch efficiency. Knowledge of DOT regulations, vehicle dispatch software, fleet management practices, and shipping & receiving procedures is highly desirable. Working knowledge of QuickBooks Online is required. not negotiable, this is required. Join us to be part of a vibrant team dedicated to optimizing transportation operations while delivering top-tier customer service! This role provides a fantastic opportunity for growth within the logistics industry while supporting the backbone of our supply chain network. Pay: $20.00 - $23.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

View the full posting and apply