Office Administrator / Operations Assistant

About the Role We are a fast-growing manufacturer specializing in custom window coverings. We are looking for a reliable and organized Office Administrator / Operations Assistant to support the day-to-day operations of our office. This is a full-time, on-site position. The role includes answering customer calls, maintaining the office area, assisting with sample and product shipments, and supporting simple content creation for social media. Previous customer service experience is not required. We will provide instructions and training on how to handle common customer questions. For questions that require assistance from another department, your responsibility will primarily be to accurately record the customer’s information and concerns and forward them to the appropriate team. Responsibilities Answer incoming customer calls in a professional and friendly manner. Record customer information, questions, and relevant details accurately. Handle common questions based on the instructions and information provided by the company. Forward customer inquiries that require additional assistance to the appropriate supply chain or internal team. Maintain a clean, organized, and presentable office environment. Assist with packing and shipping product samples and other small packages. Prepare shipping labels and organize outgoing shipments. Drive to nearby USPS, UPS, FedEx, or other shipping locations when needed. Organize and maintain samples, packaging materials, and office supplies. Take simple photos or videos of sample packing and shipping processes for social media and promotional use. Assist with other general administrative and office tasks as needed. Requirements Reliable, responsible, and well organized. Comfortable answering phone calls and communicating with customers. Able to accurately record and communicate information to other team members. Basic computer skills and ability to learn internal systems and procedures. Comfortable performing a mix of administrative and hands-on office tasks. Able to move around the office, reach shelves, and climb up and down a step stool or small ladder when necessary. Valid driver’s license and reliable transportation for occasional trips to USPS, UPS, FedEx, or similar locations. Comfortable taking simple photos and videos using a phone. No previous customer service experience required; training and instructions will be provided. What We’re Looking For We are looking for someone who is dependable, detail-oriented, and comfortable working independently. This position is a good fit for someone who enjoys a variety of tasks rather than sitting at a desk all day. The ideal candidate is willing to learn, follows instructions carefully, communicates clearly, and takes ownership of keeping daily office operations running smoothly. This job description is not intended to be an all-inclusive list of duties and responsibilities. Other duties and responsibilities may be assigned according to business needs. Pay: $3,000.00 - $4,000.00 per month Work Location: In person

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