Office Administrator / Dispatcher

Build Something Bigger Than a Job Midwest Septic & Drain is a fast-growing, high-performance septic and drain company built on honesty, grit, and doing things the right way. If you’re organized, detail-oriented, have excellent communication skills and want to grow with a respected local company — this is your opportunity. Position Overview This essential position shapes the first impression of our organization, setting the tone for professionalism, efficiency, and exceptional customer service. This role oversees daily office operations, coordinates service schedules, communicates with customers, supports technicians in the field, and ensures that jobs move smoothly from first phone call to final payment. Key Responsibilities Dispatch & Scheduling Coordinate daily service routes for septic pumping, drain cleaning, repairs, and inspections Optimize scheduling for efficiency and technician productivity Communicate job details clearly to field technicians Monitor job progress and adjust schedules as needed Follow up on incomplete jobs Customer Communication Answer multi-line phones with professionalism and confidence Schedule service calls and provide accurate information to customers Handle inquiries, minor complaints, and service questions Communicate via phone, email, and text in a professional manner Follow up with customers about unapproved estimates and outstanding invoices Administrative Support Generate invoices and estimates Assist with accounts receivable and payment follow-up Perform data entry and maintain accurate customer records Maintain digital and paper filing systems Support bookkeeping tasks Track missing job notes and photos Operations & Growth Support Help implement and improve internal systems Track key performance indicators (KPIs) related to dispatching and scheduling Qualifications Required: 2+ years office administration or dispatching experience Strong organizational and time-management skills Excellent phone etiquette and customer service skills Exceptional written and verbal communication skills Ability to multitask in a fast-paced environment Proficiency with Microsoft Office (Word, Excel, Outlook) and/or Google Workspace Strong attention to detail and follow through A willingness and enthusiasm to learn the septic and drain industry Preferred: Bilingual (English/Spanish) Dispatching experience in septic, drain cleaning, plumbing, construction, or home services Experience with ServiceTitan, ServiceCore, Jobber, or similar field-service software Compensation Starting pay: $20 – $25 per hour , based on years of prior dispatching experience Full-time position Paid time off Who Thrives Here You’ll succeed in this role if you: Are dependable and punctual Are eager to learn and open to feedback Enjoy problem-solving Take initiative and ownership over your work Communicate clearly and confidently Stay calm and maintain professionalism under pressure Take a collaborative approach when working with customers and team members Want to help build a dominant, respected local company Value honesty, accountability, and consistency Work Schedule Monday - Friday 9:30am - 6:00pm Training period will require hours of 6:30am-3:00pm Overtime required during busy season Work Environment In-person Small office setting within Shop/Garage Pay: $20.00 - $25.00 per hour Expected hours: No less than 40.0 per week Benefits: 401(k) matching Paid time off People with a criminal record are encouraged to apply Application Question(s): How many years of dispatching experience do you have? How many years of office administration experience do you have? Language: English and Spanish (Preferred) Work Location: In person

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