Ocean Operations Coordinator - Freight Forwarder

Our Purpose: At Gateway Logistics, we specialize in providing comprehensive supply chain solutions and tailored logistics strategies. We are a dynamic team of logistics experts committed to excellence in service, with a focus on growth and development for our employees, customers, and partners. We are dedicated to helping everyone reach their fullest potential by fostering a collaborative and supportive work environment. Opportunity: Gateway Logistics is a fast-growing, Texas-based freight forwarding company with multiple locations. We pride ourselves on providing exceptional customer service while equipping our employees with the tools and resources necessary to maintain this standard. If you're passionate about logistics, eager to learn, and thrive in a fast-paced team-oriented environment, we want to hear from you. Job Description: The Ocean Operations Coordinator is responsible for managing ocean freight shipments from origin through final delivery while providing comprehensive customer service throughout the shipment lifecycle. Responsibilities include preparing freight quotes, providing transit times and routing information, coordinating cargo pickup and delivery, issuing status reports, negotiating rates, booking shipments with carriers and NVOCCs, and preparing required shipping documentation in compliance with U.S. laws and regulations. The position also coordinates applicable FMC rate filings, prepares billing information, issues client invoices, and works closely with the Accounting department to ensure accurate and timely shipment processing. Qualifications: · Education: High school diploma or equivalent (Required) · Experience: · 3-5 years of overall Ocean Operations experience. · Cradle-to-grave (A-Z) freight forwarding operations experience, including quoting, booking, tracking, documentation, billing, and shipment coordination. · Preferred: Proficiency with OneView and other ocean freight software. · Preferred: Experience in other areas of the freight and transportation industry. · Skills: · Superior customer service skills. · Excellent verbal and written communication skills. · Proficient with computers and able to quickly learn new platforms and software tools. · Ability to work effectively under pressure and meet deadlines. · Hands-on self-starter with the ability to follow complex issues through to resolution. · Good working knowledge of world geography. Key Responsibilities: · Provide Comprehensive Customer Service Support: Respond to inquiries regarding freight quotes, transit times, routing changes, shipment status, and service information; coordinate the pickup and delivery of cargo and provide timely status updates. · Negotiate Rates and Coordinate Ocean Bookings: Negotiate rates with carriers, NVOCCs, and other logistics partners; book ocean freight shipments and coordinate routing and service requirements from origin through final delivery. · Prepare and Manage Shipping Documentation: Prepare, review, and maintain accurate ocean freight documentation in compliance with applicable U.S. laws and regulations, including required rate filings with the Federal Maritime Commission (FMC). · Manage Billing and Shipment Financials: Prepare billing information, issue client invoices accurately and promptly, and coordinate with the Accounting department to ensure shipment-related charges and documentation are properly processed. · Collaborate with Internal Team Members: Communicate and work effectively with members of the Ocean department, Accounting, Warehouse staff, and other internal teams to support accurate and timely shipment execution. Working Conditions: · Location: In-office setting based in Houston, TX 77032 (Ability to reliably commute or relocation required). · Hours: Full-time, Monday to Friday, 8:00 AM to 5:00 PM. Additional hours may be required. · Phys…

View the full posting and apply