Ocean Import Specialist

Job title: Ocean Import Specialist Job location: Hebron, Kentucky Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need. Manage and oversee all shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships to identify upselling opportunities. Optimize profitability through strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements, highlight issues early and address customer concerns promptly to ensure effective exception and complaint handling maintaining customer loyalty and trust. KEY RESPONSIBILITIES : Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport Act as Customer first point of contact for shipment information, exception / complaint management and claims Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file. Execute necessary regulatory compliance procedures relating to commodity and locations for shipments Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention Study and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system. Resolve performance issues of suppliers, and propose solutions to improve performance Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency May provide functional guidance, advice or training to less experienced positions Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively Other Areas in Ocean Freight Operations: Create and/or confirm transport orders, perform and optimize bookings Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers Update Customs shipment information and physical status, resolve customer issues and incidents SKILLS / REQUIREMENTS : Strong understanding of Ocean Import regulations and documentation is preferred Bachelor’s degree or equivalent experience/qualification Enthusiasm for building deep and lasting connections with our customers Proactive and solution-oriented mindset, always demonstrating a "can do" attitude Ability to resolve issues related to product movement and proactively communicate with the customer Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel Highly desirable, but not required, experience using the CargoWise system Pay Range: $21.32 - $28.43/hr. (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holiday…

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