Ocean Import Specialist

Ocean Import Specialist
Location: Chicago, IL
Job Type: Full-Time
About the Role
We are looking for an experienced Ocean Import Specialist to join an established freight forwarder in Chicago. This is a hands-on operational role for someone who understands the full Ocean Import process from A–Z and can confidently manage shipments from initial pre-alert through to final delivery and file closur
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This is a busy role, managing 25+ import files per week, so the right person will need to be organised, detail-focused and able to work at pace without compromising service or accuracy.
Key Responsibilities
• Manage Ocean Import shipments from A–Z
• Take full ownership of shipments from pre-alert through to final delivery and file closure
• Coordinate with overseas agents, shipping lines, customers, customs brokers and other service providers
• Review and process import documentation, including bills of lading, commercial invoices, packing lists and arrival documentation
• Coordinate customs clearance and ensure all required documentation is in place
• Monitor vessel arrivals, container availability, releases and delivery requirements
• Coordinate with trucking companies, warehouses, carriers and overseas offices
• Provide proactive shipment updates to customers
• Track containers and ensure shipment milestones are updated accurately
• Manage a high-volume workload of 25+ import files per week
• Ensure timely and accurate billing and file closure
• Proactively identify and resolve exceptions, delays, documentation discrepancies and other operational challenges
• Monitor potential demurrage and detention exposure and take appropriate action
• Build strong relationships with customers, carriers, overseas agents and service providers
• Ensure customers receive a con

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