Ocean Import Operations Supervisor

Ocean Import Operations Supervisor (FCL) Company: JN INTL INC Location: Chino, CA 91710 Job Type: Full-time | Onsite Pay: Starting at $28.00 per hour, depending on experience and qualifications Schedule: Monday–Friday Job Description JN INTL INC is seeking an experienced, organized, and results-driven Ocean Import Operations Supervisor to lead and support our growing freight forwarding operations team. The ideal candidate has strong experience in ocean import operations, proven team management skills, excellent problem-solving abilities, and a solid understanding of international logistics. This is a hands-on supervisory position. The successful candidate will be responsible for overseeing daily operations, managing team performance, resolving complex shipment issues, and improving operational efficiency. We are looking for a leader who takes ownership, thinks logically, and can effectively manage both people and operations. Key ResponsibilitiesTeam Leadership & Management Supervise daily ocean import operations and ensure smooth workflow across the team. Assign and balance workloads based on shipment volume, complexity, and employee capabilities. Lead, train, and mentor operations staff to improve accuracy, efficiency, and accountability. Monitor team performance, establish priorities, and ensure operational deadlines are met. Identify performance gaps, resolve internal operational issues, and recommend improvements. Ensure consistent adherence to company policies, procedures, and service standards. Ocean Import Operations Oversee the full cycle of ocean import FCL shipments, from pre-arrival preparation to customs clearance, final delivery, billing, and file closing. Coordinate with overseas agents, ocean carriers, customs brokers, port terminals, trucking companies, and customers. Ensure accurate and timely processing of import documentation, including ISF information, Bills of Lading, Arrival Notices, Delivery Orders, and customs clearance documentation. Monitor shipment progress, container availability, free time, delivery schedules, and equipment returns. Handle complex operational issues involving customs holds, shipment delays, demurrage, detention, and other exceptions. Provide hands-on operational support when necessary to maintain service quality and continuity. Operational Control & Process Improvement Ensure shipment milestones, customer communications, and operational records are accurately maintained in the freight management system. Review shipment-related expenses, vendor invoices, customer billing, and cost discrepancies. Develop, implement, and maintain Standard Operating Procedures (SOPs). Identify workflow inefficiencies and implement practical solutions to improve productivity. Coordinate with overseas offices and support teams to ensure effective task delegation and follow-up. Monitor outstanding shipments, unresolved issues, and operational risks. Provide regular operational updates and performance reports to management. Maintain customer satisfaction through proactive communication and timely issue resolution. QualificationsRequired Minimum 3 years of ocean import operations experience in a freight forwarding or NVOCC environment. Minimum 1 year of supervisory or team management experience , including employee training, workload assignment, and performance monitoring. Strong understanding of U.S. ocean import procedures, documentation, customs clearance coordination, and container delivery operations. Experience handling demurrage, detention, customs holds, and complex shipment issues. Demonstrated leadership, decision-making, and problem-solving abilities. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail, numerical accuracy, and analytical thinking. Proficiency in Microsoft Office, especially Excel and Outlook. Bilingual English and Chinese (Mandarin and/or Cantonese) — able to communicate effectively in …

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