Ocean Import Operations Specialist (FCL) – English/Chinese Bilingual

JN INTL INC is seeking a detail-oriented and motivated Ocean Import Operations Specialist to join our freight forwarding team. We are looking for someone who is organized, analytical, responsible, and capable of managing shipments efficiently while maintaining strong communication with customers and overseas partners. Our operations follow a customer-based ownership model, where each specialist is responsible for coordinating assigned customer accounts throughout the import process. Candidates with ocean import experience are preferred. We will also consider applicants with strong logistics experience, problem-solving abilities, and the willingness to learn. Key Responsibilities End-to-End Shipment Management: Coordinate ocean import FCL shipments from pre-arrival preparation through customs clearance, delivery, billing, and file closing. Customer Account Ownership: Manage assigned customer accounts, monitor shipments, provide timely updates, and ensure operational follow-through. Documentation & Compliance: Review and coordinate import documentation, including ISF information, Bills of Lading, Arrival Notices, Delivery Orders, and customs clearance status. Carrier & Trucking Coordination: Communicate with ocean carriers, customs brokers, terminals, and trucking companies to ensure timely cargo release and delivery. Issue Resolution: Identify and resolve shipment delays, customs holds, demurrage, detention, and other operational exceptions. Escalate critical issues when necessary. Billing & Cost Control: Verify shipment-related charges, prepare customer invoices, identify billing discrepancies, and support payment follow-up. System Accuracy: Maintain accurate shipment records, milestones, documents, and billing information in the company's freight management system. International Communication: Coordinate professionally with overseas offices, agents, vendors, and customers in English and Chinese. Qualifications Required: Strong organizational skills, attention to detail, and logical problem-solving abilities. Ability to manage multiple shipments and prioritize time-sensitive tasks. Proficiency in Microsoft Outlook, Excel, and other common office applications. Strong written communication skills and a professional, customer-focused attitude. Ability to communicate effectively in English and Chinese (Mandarin and/or Cantonese), including written Chinese for business communication. Ability to work independently while collaborating with team members. High school diploma or equivalent. Authorization to work in the United States. Ability to work onsite in Chino, California. Preferred: Previous experience in ocean import operations, freight forwarding, or NVOCC operations. Familiarity with U.S. import procedures, ISF, customs clearance, and port operations. Experience coordinating drayage, deliveries, and container returns. Understanding of demurrage, detention, free time, and shipment-related charges. Experience with GoFreight or similar freight management systems. Experience with freight billing, invoice verification, or operational accounting. Compensation & Benefits $22.00–$29.00 per hour , based on experience and qualifications. 401(k) plan with employer matching. Health, dental, and vision insurance. Paid time off. Paid sick leave in accordance with California law. On-the-job training and professional development. Opportunities for career advancement. What We Value We value accuracy, accountability, efficiency, and teamwork. The ideal candidate takes ownership of assigned work, communicates proactively, identifies problems before they escalate, and consistently follows through to completion. Work Location: In person — Chino, CA 91710 Job Type: Full-time JN INTL INC is an Equal Opportunity Employer. Pay: $22.00 - $29.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Health insurance Paid time off Work Location: In person

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