Ocean Import Coordinator

Ocean Import Coordinator | Elk Grove, Illinois | Hybrid working arrangement The successful candidate will have a strong understanding of ocean import operations, excellent organizational skills, and the ability to build strong relationships with customers, overseas agents, carriers, and vendors. This is an excellent opportunity for a detail-oriented freight forwarding professional to join a busy, customer-focused operation, managing ocean import shipments from origin through to final delivery. Compensation & Benefits Salary up to $68,000, depending on experience. Additional bonus opportunity. Hybrid working arrangement offering a balance of office collaboration and flexibility. Opportunity to join an established international freight forwarding business. Supportive team environment with opportunities for professional development and career progression. Key Responsibilities Coordinate and manage ocean import shipments from origin through to final delivery. Handle shipment documentation, including bills of lading, arrival notices, and customs clearance paperwork. Communicate with overseas agents, steamship lines, trucking companies, customs brokers, and customers to ensure shipments move efficiently. Monitor shipment milestones, track cargo arrivals, and proactively resolve delays or operational issues. Coordinate customs clearance, drayage, warehousing, and final-mile delivery as required. Prepare and review shipping documentation to ensure accuracy and compliance with relevant regulations. Maintain regular communication with customers, providing shipment updates and resolving queries promptly. Review freight invoices, process billing, and ensure accurate shipment cost records. Maintain accurate shipment files and update the company's operating system. Identify opportunities to improve operational efficiency and deliver a high standard of customer service. Requirements Previous experience in ocean import operations within an international freight forwarding environment. Strong knowledge of ocean import procedures, shipping documentation, and international logistics processes. Experience coordinating with overseas agents, ocean carriers, trucking providers, and customs brokers. Excellent communication, organizational, and problem-solving skills. Strong attention to detail and the ability to manage multiple shipments simultaneously. Proficiency in Microsoft Office and freight forwarding software. A customer-focused approach with the ability to work independently and as part of a team.

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